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| Version 1 | Version 2 |
|---|---|
| Glasgow 2014: Refunds after Games travel problems | Glasgow 2014: Refunds after Games travel problems |
| (6 days later) | |
| People who missed Commonwealth Games events due to transport problems in and around Glasgow at the weekend have been told they can apply for refunds. | People who missed Commonwealth Games events due to transport problems in and around Glasgow at the weekend have been told they can apply for refunds. |
| Organiser Glasgow 2014 said spectators affected should keep their tickets and apply via email, with requests being considered on a case-by-case basis. | Organiser Glasgow 2014 said spectators affected should keep their tickets and apply via email, with requests being considered on a case-by-case basis. |
| The huge number of visitors at the weekend overwhelmed transport links at some park-and-ride facilities. | The huge number of visitors at the weekend overwhelmed transport links at some park-and-ride facilities. |
| This resulted in some people missing the start of the athletics at Hampden. | This resulted in some people missing the start of the athletics at Hampden. |
| Lord Smith of Kelvin, chairman of Glasgow 2014 organising committee, said he was "disappointed" some spectators had experienced problems with Games travel over the weekend. | Lord Smith of Kelvin, chairman of Glasgow 2014 organising committee, said he was "disappointed" some spectators had experienced problems with Games travel over the weekend. |
| "Seven hundred thousand people came into Glasgow - that's the same as the population of Glasgow - over the weekend," he said. | "Seven hundred thousand people came into Glasgow - that's the same as the population of Glasgow - over the weekend," he said. |
| 'Regrettable glitches' | 'Regrettable glitches' |
| "Although you prepare for it there were some glitches and that's regrettable." | "Although you prepare for it there were some glitches and that's regrettable." |
| A spokeswoman for Glasgow 2014 said a refund policy was in place for cancellation or delay of sports events. | A spokeswoman for Glasgow 2014 said a refund policy was in place for cancellation or delay of sports events. |
| "This requires spectators to request a refund via email to contactus@glasgow2014.com," she said. | "This requires spectators to request a refund via email to contactus@glasgow2014.com," she said. |
| "This policy would also apply to any spectator who missed their session at Hampden Park due to park and ride shuttle issues. | "This policy would also apply to any spectator who missed their session at Hampden Park due to park and ride shuttle issues. |
| "Refunds will be considered on a case-by-case basis and we would ask spectators to hang on to their tickets as these may be required for a refund together with their park and ride booking reference number." | "Refunds will be considered on a case-by-case basis and we would ask spectators to hang on to their tickets as these may be required for a refund together with their park and ride booking reference number." |
| The spokeswoman said no refunds would be issued at any of the Games ticket offices. | The spokeswoman said no refunds would be issued at any of the Games ticket offices. |
| First Group was awarded the contract to oversee the delivery of shuttle bus services to Games venues, and is being supported by other sub-contractors. | First Group was awarded the contract to oversee the delivery of shuttle bus services to Games venues, and is being supported by other sub-contractors. |
| BBC Scotland spoke to a travel industry official, who did not want to be named, who said many of the problems over the weekend were down to scheduling issues with buses. | BBC Scotland spoke to a travel industry official, who did not want to be named, who said many of the problems over the weekend were down to scheduling issues with buses. |
| 'Crazy' planning | 'Crazy' planning |
| The official said it was usual for bus schedules for large sporting events to be drawn up weeks in advance. | The official said it was usual for bus schedules for large sporting events to be drawn up weeks in advance. |
| The schedules to support the athletics at Hampden in Glasgow, the official said, were still being finalised days before the travel problems over the weekend. | The schedules to support the athletics at Hampden in Glasgow, the official said, were still being finalised days before the travel problems over the weekend. |
| This was "crazy", the official said, and led to problems with drivers having to be reassigned to avoid breaching working time regulations. | This was "crazy", the official said, and led to problems with drivers having to be reassigned to avoid breaching working time regulations. |
| BBC Scotland put the issues raised by the official to Glasgow 2014. | BBC Scotland put the issues raised by the official to Glasgow 2014. |
| In response, a spokeswoman said: "The park and ride service is running well today and all spectators are getting to venues to enjoy the events. | In response, a spokeswoman said: "The park and ride service is running well today and all spectators are getting to venues to enjoy the events. |
| "All of First's sub-contractors are involved and all drivers operating a Glasgow 2014 service have been trained in the routes. They also have a pack of materials available on board to help them further if they need assistance. | "All of First's sub-contractors are involved and all drivers operating a Glasgow 2014 service have been trained in the routes. They also have a pack of materials available on board to help them further if they need assistance. |
| "All operators must abide by legal regulations in terms of drivers' breaks but this has been taken into account in their scheduling." | "All operators must abide by legal regulations in terms of drivers' breaks but this has been taken into account in their scheduling." |