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Roughlee couple sent £53m electricity bill | |
(6 days later) | |
A Lancashire couple were left shocked when they received an electricity bill for more than £50m. | |
The blunder occurred when former electricity supplier Scottish Power installed a new meter but connected the wires the wrong way round. | The blunder occurred when former electricity supplier Scottish Power installed a new meter but connected the wires the wrong way round. |
Nigel and Linda Brotherton, from Roughlee, were told by Npower that their monthly direct debit was going to increase from £87 to £53,480,062. | Nigel and Linda Brotherton, from Roughlee, were told by Npower that their monthly direct debit was going to increase from £87 to £53,480,062. |
Npower has apologised and the incorrect bill has been cancelled. | Npower has apologised and the incorrect bill has been cancelled. |
Mr Brotherton, a 63-year-old accountant, said: "Unfortunately I don't have this kind of money in my account. It was a massive shock." | |
'Lottery win' | |
Earlier this year, an electrician from Scottish Power installed a new meter at the couple's home. | |
The electrician connected the wires the wrong way, which had a "knock-on effect" on how the bill was calculated, a spokeswoman for Npower said. | The electrician connected the wires the wrong way, which had a "knock-on effect" on how the bill was calculated, a spokeswoman for Npower said. |
The couple had switched supplier and an electrician was sent to read the meter. | The couple had switched supplier and an electrician was sent to read the meter. |
Mr Brotherton said that they did not notice anything as they paid their bill monthly by direct debit and were never asked to provide a meter reading. | Mr Brotherton said that they did not notice anything as they paid their bill monthly by direct debit and were never asked to provide a meter reading. |
They were told that they did not need to do anything because the money would be automatically taken out of their bank account. | They were told that they did not need to do anything because the money would be automatically taken out of their bank account. |
"My wife was worried if they had tried to take the money it could have affected our credit rating," Mr Brotherton said. | |
"Even if we had won the lottery I still wouldn't have had that sort of money". | "Even if we had won the lottery I still wouldn't have had that sort of money". |
A Npower spokeswoman said: "This was clearly a mistake and has now been corrected. | A Npower spokeswoman said: "This was clearly a mistake and has now been corrected. |
"Mr Brotherton's meter was incorrectly wired by his previous supplier, which had a knock-on effect to how we billed the account. | "Mr Brotherton's meter was incorrectly wired by his previous supplier, which had a knock-on effect to how we billed the account. |
"We've now refunded him £1,300.95 and called him to apologise." | "We've now refunded him £1,300.95 and called him to apologise." |
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