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| Version 2 | Version 3 |
|---|---|
| BT apologises for broadband problem | |
| (1 day later) | |
| BT has apologised after "many" users in the UK experienced problems recently connecting to the internet, but says the issue has now been resolved. | BT has apologised after "many" users in the UK experienced problems recently connecting to the internet, but says the issue has now been resolved. |
| Users complained they were unable to connect to some websites - including social media, banking and shopping sites - as a result of the problems. | Users complained they were unable to connect to some websites - including social media, banking and shopping sites - as a result of the problems. |
| BT said it was unable to say how many customers had been hit, but issues were reported in various parts of the UK. | BT said it was unable to say how many customers had been hit, but issues were reported in various parts of the UK. |
| "We're sorry for any trouble this may have caused," a BT spokesman said. | "We're sorry for any trouble this may have caused," a BT spokesman said. |
| The firm, which has about seven million broadband subscribers in the UK, said it was still investigating the incident. | The firm, which has about seven million broadband subscribers in the UK, said it was still investigating the incident. |
| A message posted on Twitter by BTCare said: "Sorry about the issues many of you had accessing the Internet this morning. Problem is now fixed- sorry for any trouble caused." | A message posted on Twitter by BTCare said: "Sorry about the issues many of you had accessing the Internet this morning. Problem is now fixed- sorry for any trouble caused." |
| 'Wildfire' | 'Wildfire' |
| Customers complained of problems in parts of Cornwall, as well as in Eastbourne, Preston, Tunbridge Wells and several other areas. | Customers complained of problems in parts of Cornwall, as well as in Eastbourne, Preston, Tunbridge Wells and several other areas. |
| David Black, from St Austell, told the BBC: "It started with eBay at 09:30 BST and is spreading like wildfire. | David Black, from St Austell, told the BBC: "It started with eBay at 09:30 BST and is spreading like wildfire. |
| "Amazon, Netflix, most forums, Facebook and Twitter are all blocked, with more being blocked all the time." | "Amazon, Netflix, most forums, Facebook and Twitter are all blocked, with more being blocked all the time." |
| He added: "No-one can get through to the BT help pages as, ironically, they are also affected." | He added: "No-one can get through to the BT help pages as, ironically, they are also affected." |
| Another BT customer, Peter Clayton, added: "It seems to be all the major sites that don't work. HSBC, eBay, Amazon. | Another BT customer, Peter Clayton, added: "It seems to be all the major sites that don't work. HSBC, eBay, Amazon. |
| "My plumbing website seems also to be down and I'm a small business so this really does affect me as I have people in my office just twiddling their thumbs." | "My plumbing website seems also to be down and I'm a small business so this really does affect me as I have people in my office just twiddling their thumbs." |