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| Version 0 | Version 1 |
|---|---|
| BT apologises for broadband outage | BT apologises for broadband outage |
| (35 minutes later) | |
| BT has apologised after "many" users in the UK experienced problems recently connecting to the internet, but says the issue has now been resolved. | |
| Internet users complained they were unable to connect to some websites - including eBay, Twitter and Facebook - as a result of the problems. | |
| BT said it was unable to say how many customers had been hit, but issues were reported in various parts of the UK. | |
| "We're sorry for any trouble this may have caused," a BT spokesman said. | |
| The firm, which has about seven million broadband subscribers in the UK, said it was still investigating the incident. | |
| A message posted on Twitter by BTCare said: "Sorry about the issues many of you had accessing the Internet this morning. Problem is now fixed- sorry for any trouble caused." | |
| 'Wildfire' | |
| Customers complained of problems in areas of Cornwall, as well as Eastbourne, Preston, Tunbridge Wells and several other towns. | |
| David Black, from St Austell, told the BBC: "It started with eBay at 09:30 BST and is spreading like wildfire. | |
| "Amazon, Netflix, most forums, Facebook and Twitter are all blocked, with more being blocked all the time." | |
| He added: "No-one can get through to the BT help pages as, ironically, they are also affected." | |
| Another BT customer, Peter Clayton, added: "It seems to be all the major sites that don't work. HSBC, eBay, Amazon. | |
| "My plumbing website seems also to be down and I'm a small business so this really does affect me as I have people in my office just twiddling their thumbs." |