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Lie detector to target claimants Lie detector to target claimants
(about 11 hours later)
Lie detection technology will be used for the first time on telephone calls of unemployment benefit claimants.Lie detection technology will be used for the first time on telephone calls of unemployment benefit claimants.
The system analyses speech patterns to identify callers who may be telling lies over the phone.The system analyses speech patterns to identify callers who may be telling lies over the phone.
Those who are identified as suspicious or high risk will then be interviewed more closely by Job Centre staff.Those who are identified as suspicious or high risk will then be interviewed more closely by Job Centre staff.
A pilot project will start from a call centre in Lincoln in January and the current plan is to interview claimants from the Nottingham area. Anti-fraud minister James Plaskitt said the pilot project in Lincoln would help ensure taxpayers' money went only to the people who really needed it.
"We are stepping up our efforts to combat benefit fraud by testing the effectiveness of this technology in Jobcentre Plus," Mr Plaskitt said in a statement.
The Lincoln project will start from a call centre in January and the current plan is to interview claimants from the Nottingham area.
Insurance industryInsurance industry
In recent months, some local councils have used the system to combat housing benefit and council tax fraud.In recent months, some local councils have used the system to combat housing benefit and council tax fraud.
They include Durham City, Sedgefield, Chester-le-Street and Derwentside in County Durham, Edinburgh City Council, Harrow in north-west London, and Birmingham.They include Durham City, Sedgefield, Chester-le-Street and Derwentside in County Durham, Edinburgh City Council, Harrow in north-west London, and Birmingham.
the system, known as call voice risk analysis, has also been used for years in the insurance industry. The system, known as call voice risk analysis, has also been used for years in the insurance industry.
However, critics have branded it an unreliable lie detector.However, critics have branded it an unreliable lie detector.