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Lie detector to target claimants | Lie detector to target claimants |
(about 11 hours later) | |
Lie detection technology will be used for the first time on telephone calls of unemployment benefit claimants. | Lie detection technology will be used for the first time on telephone calls of unemployment benefit claimants. |
The system analyses speech patterns to identify callers who may be telling lies over the phone. | The system analyses speech patterns to identify callers who may be telling lies over the phone. |
Those who are identified as suspicious or high risk will then be interviewed more closely by Job Centre staff. | Those who are identified as suspicious or high risk will then be interviewed more closely by Job Centre staff. |
Anti-fraud minister James Plaskitt said the pilot project in Lincoln would help ensure taxpayers' money went only to the people who really needed it. | |
"We are stepping up our efforts to combat benefit fraud by testing the effectiveness of this technology in Jobcentre Plus," Mr Plaskitt said in a statement. | |
The Lincoln project will start from a call centre in January and the current plan is to interview claimants from the Nottingham area. | |
Insurance industry | Insurance industry |
In recent months, some local councils have used the system to combat housing benefit and council tax fraud. | In recent months, some local councils have used the system to combat housing benefit and council tax fraud. |
They include Durham City, Sedgefield, Chester-le-Street and Derwentside in County Durham, Edinburgh City Council, Harrow in north-west London, and Birmingham. | They include Durham City, Sedgefield, Chester-le-Street and Derwentside in County Durham, Edinburgh City Council, Harrow in north-west London, and Birmingham. |
The system, known as call voice risk analysis, has also been used for years in the insurance industry. | |
However, critics have branded it an unreliable lie detector. | However, critics have branded it an unreliable lie detector. |