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Complaint after ambulance crew picks up hitch-hikers | Complaint after ambulance crew picks up hitch-hikers |
(35 minutes later) | |
An ambulance crew taking a man to hospital stopped to pick up two hitch-hikers on route. | An ambulance crew taking a man to hospital stopped to pick up two hitch-hikers on route. |
The crew carrying 60-year-old blood-clot patient Glenn Buscombe stopped on the A38 near Carkeel roundabout in Cornwall to pick up the woman and man. | The crew carrying 60-year-old blood-clot patient Glenn Buscombe stopped on the A38 near Carkeel roundabout in Cornwall to pick up the woman and man. |
Confirming what happened, South Western Ambulance Service said it was because the pair were on a "dangerous" road and they were "doing the right thing". | Confirming what happened, South Western Ambulance Service said it was because the pair were on a "dangerous" road and they were "doing the right thing". |
Mr Buscombe has since made an official complaint to the ambulance service. | Mr Buscombe has since made an official complaint to the ambulance service. |
The vehicle had been taking the patient from his home in Polperro to Derriford Hospital in Plymouth. | |
Mr Buscombe said: "My wife called the doctor because my right leg was really swollen and I was in a lot of pain." | |
He said he was "pretty shocked" when the ambulance pulled up to pick up the hitch-hikers. | |
"I said to the paramedic 'What's going on?' And he said he did not know what the driver was playing at." | |
Mr Buscombe added: "I would be the first to pick up a damsel in distress but it was an emergency. | |
"I made the complaint because someone else could be in a more serious condition." | |
An ambulance service spokesman said the crew "thought they had a duty of care to the couple because the road is pretty dangerous". | An ambulance service spokesman said the crew "thought they had a duty of care to the couple because the road is pretty dangerous". |
'Safer place' | |
He added that the ambulance was not on an emergency run, but had been asked by a doctor to take Mr Buscombe to the hospital for treatment to a blood clot. | He added that the ambulance was not on an emergency run, but had been asked by a doctor to take Mr Buscombe to the hospital for treatment to a blood clot. |
The couple were dropped off at a service station about a mile down the road . | The couple were dropped off at a service station about a mile down the road . |
"The driver thought, 'Do I leave them or do I drop them off at a safer place?'," the spokesman said. | "The driver thought, 'Do I leave them or do I drop them off at a safer place?'," the spokesman said. |
"The journey was 1.2 miles and added maybe a couple of minutes extra to the journey. | "The journey was 1.2 miles and added maybe a couple of minutes extra to the journey. |
"They were just doing the right thing." | "They were just doing the right thing." |
Thorough investigations | Thorough investigations |
The ambulance trust said in a statement: "The trust has received a complaint from Mr Buscombe relating to a routine transfer from his home address to Derriford Hospital, Plymouth, in the early hours of Sunday, April 6. | |
"The trust takes all complaints seriously and has started an investigation to establish exactly what happened during the transfer." | "The trust takes all complaints seriously and has started an investigation to establish exactly what happened during the transfer." |
Debbie Pritchard, chief executive of Healthwatch Cornwall, said: "We would be saddened to learn the ambulance crew did this while transporting a patient and hope the investigations taking place will be thorough. | Debbie Pritchard, chief executive of Healthwatch Cornwall, said: "We would be saddened to learn the ambulance crew did this while transporting a patient and hope the investigations taking place will be thorough. |
"We hope the gentleman concerned in this instance is recovering well and he receives a response very soon." | "We hope the gentleman concerned in this instance is recovering well and he receives a response very soon." |
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