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| A&E patients spent night on trolleys at Glasgow hospital | A&E patients spent night on trolleys at Glasgow hospital |
| (about 14 hours later) | |
| Patients who had to spend a night on trolleys at a Glasgow hospital A&E have received letters of apology, BBC Scotland has learned. | Patients who had to spend a night on trolleys at a Glasgow hospital A&E have received letters of apology, BBC Scotland has learned. |
| Several people at the Victoria Infirmary were left on trolleys on Monday night. | Several people at the Victoria Infirmary were left on trolleys on Monday night. |
| Health board managers said there had been an "unprecedented surge in demand" at several hospitals in the city. | Health board managers said there had been an "unprecedented surge in demand" at several hospitals in the city. |
| A total of 17 planned operations were cancelled and 50 patients were found care home placements to free up beds. | A total of 17 planned operations were cancelled and 50 patients were found care home placements to free up beds. |
| The BBC has been told the Victoria Infirmary even ran out of blankets and pillows, after admissions increased by 24%. | The BBC has been told the Victoria Infirmary even ran out of blankets and pillows, after admissions increased by 24%. |
| NHS Greater Glasgow and Clyde said there had been shortages at times, but that linen had been provided from elsewhere in the hospital. | |
| In a statement, it said that on Monday night the significant increase in activity was also experienced elsewhere in the city, leading to "a number of unacceptable lengths of stay" for some patients. | |
| It said 15 referrals were sent to other Glasgow hospitals and 17 non-urgent procedures were postponed. | It said 15 referrals were sent to other Glasgow hospitals and 17 non-urgent procedures were postponed. |
| Chief executive Robert Calderwood said: "I would like to apologise to those patients who experienced lengthy delays over the past 48 hours. | Chief executive Robert Calderwood said: "I would like to apologise to those patients who experienced lengthy delays over the past 48 hours. |
| "The demands that we have been experiencing are unprecedented for this time of year and I would like to pay tribute to my clinical colleagues in all our hospitals who have been working tirelessly to respond to this challenge. | "The demands that we have been experiencing are unprecedented for this time of year and I would like to pay tribute to my clinical colleagues in all our hospitals who have been working tirelessly to respond to this challenge. |
| "We have put in place a number of steps to alleviate some of these pressures and since yesterday afternoon have seen the situation improve." | "We have put in place a number of steps to alleviate some of these pressures and since yesterday afternoon have seen the situation improve." |
| Last month it was revealed that Accident and Emergency departments across Scotland were still failing to meet a target to treat most people within four hours. | Last month it was revealed that Accident and Emergency departments across Scotland were still failing to meet a target to treat most people within four hours. |