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| Nuisance phone calls 'offer home improvements' | Nuisance phone calls 'offer home improvements' |
| (35 minutes later) | |
| Nuisance phone calls are increasingly related to offers of home improvement work, although PPI remains the most common subject, the regulator has said. | Nuisance phone calls are increasingly related to offers of home improvement work, although PPI remains the most common subject, the regulator has said. |
| The proportion of unsolicited calls that are about payment protection insurance dropped from 22% last year to 13% in 2014, Ofcom found. | The proportion of unsolicited calls that are about payment protection insurance dropped from 22% last year to 13% in 2014, Ofcom found. |
| But the proportion of calls about loft insulation and solar panels rose. | But the proportion of calls about loft insulation and solar panels rose. |
| The regulator added that some nuisance callers were hiding their identity by using "number spoofing". | The regulator added that some nuisance callers were hiding their identity by using "number spoofing". |
| This tactic means that the number which displays on the recipient's phone is either a false number, or uses the number - without consent - of a legitimate business. | This tactic means that the number which displays on the recipient's phone is either a false number, or uses the number - without consent - of a legitimate business. |
| Claudio Pollack, of Ofcom, said a new system of tracing calls was being put into place across the industry but "we are under no illusions that there is still more work to do". | Claudio Pollack, of Ofcom, said a new system of tracing calls was being put into place across the industry but "we are under no illusions that there is still more work to do". |
| In the majority of cases, unsolicited calls are considered to be annoying by recipients as they may interrupt a meal or work. | In the majority of cases, unsolicited calls are considered to be annoying by recipients as they may interrupt a meal or work. |
| The research suggests that PPI calls are starting to be replaced with calls about other "offers" as claims for compensation for the mis-sold loan insurance start to tail off. | The research suggests that PPI calls are starting to be replaced with calls about other "offers" as claims for compensation for the mis-sold loan insurance start to tail off. |
| This year, 8% of nuisance calls related to loft insulation compared with 2% in 2013. The proportion of calls about solar panels rose from 2% to 6%, and other home improvements accounted for 7% of calls, up from 3%. | This year, 8% of nuisance calls related to loft insulation compared with 2% in 2013. The proportion of calls about solar panels rose from 2% to 6%, and other home improvements accounted for 7% of calls, up from 3%. |
| Ernest Doku, telecoms spokesman at price comparison website Uswitch.com, said: "Unwanted calls are a modern day scourge that is clearly showing no sign of abating. | Ernest Doku, telecoms spokesman at price comparison website Uswitch.com, said: "Unwanted calls are a modern day scourge that is clearly showing no sign of abating. |
| "The problem goes beyond our home landlines of course. Nuisance calls and texts plague our mobiles too." | "The problem goes beyond our home landlines of course. Nuisance calls and texts plague our mobiles too." |
| Richard Lloyd, executive director of consumer group Which?, said: "It is encouraging that the volume of unwanted PPI calls is falling, but millions of us are still being plagued by nuisance calls and texts. | |
| "We urge everyone to report calls so that regulators can identify companies who break the rules, and we then need tough enforcement action to tackle this everyday menace." | |
| The has published new guides about dealing with nuisance calls. | The has published new guides about dealing with nuisance calls. |