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You can find the current article at its original source at http://www.theguardian.com/media/2014/may/12/sky-go-now-tv-users-complain-premier-league-manchester-city-west-ham
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| Version 0 | Version 1 |
|---|---|
| Sky Go and Now TV users complain after Premier League outage | Sky Go and Now TV users complain after Premier League outage |
| (4 months later) | |
| Sky internet TV service Now TV is to offer a refund after fans faced problems viewing key Premier League games on Sunday. | |
| Users of the Sky Go online player also faced difficulties as the football season reached its climax with games including Manchester City against West Ham. | |
| Fans who had paid £9.99 for a day pass to watch the action on Now TV faced screens saying the service was unavailable. Journalist Andy McGready tweeted: | Fans who had paid £9.99 for a day pass to watch the action on Now TV faced screens saying the service was unavailable. Journalist Andy McGready tweeted: |
| Fair to say that many, many people are trying to log on to Sky Go to watch the last day of the football… pic.twitter.com/czaHvTBL6K | Fair to say that many, many people are trying to log on to Sky Go to watch the last day of the football… pic.twitter.com/czaHvTBL6K |
| Martin Lewis, founder of MoneySavingExpert.com, tweeted: | Martin Lewis, founder of MoneySavingExpert.com, tweeted: |
| If your SkyGo or @NowTV is down pls RT this to show Sky this is unaccepatable service. Especially on final day of premier league! FIX IT SKY | If your SkyGo or @NowTV is down pls RT this to show Sky this is unaccepatable service. Especially on final day of premier league! FIX IT SKY |
| After a flood of further Twitter complaints from fans, Sky acknowledged the issue: | After a flood of further Twitter complaints from fans, Sky acknowledged the issue: |
| We are aware of the issue with customer's accessing Sky Go, We apologise for the inconvenience and will provide updates when available. | We are aware of the issue with customer's accessing Sky Go, We apologise for the inconvenience and will provide updates when available. |
| Sky later told users on the Now TV community page: "We'd like to apologise again for this afternoon's issues. We're working as hard as we can to get things running as soon as possible. | |
| "We'll be contacting all sports pass customers automatically to provide a refund or a replacement pass. You don't need to do anything to make this happen." | |