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| Version 1 | Version 2 |
|---|---|
| Thousands at risk after data loss | Thousands at risk after data loss |
| (about 2 hours later) | |
| Around 15,000 Standard Life customers could be at risk of fraud after their personal details were lost by HM Revenue & Customs (HMRC). | Around 15,000 Standard Life customers could be at risk of fraud after their personal details were lost by HM Revenue & Customs (HMRC). |
| The data was on a CD sent from the Revenue office in Newcastle to the company's headquarters in Edinburgh. | The data was on a CD sent from the Revenue office in Newcastle to the company's headquarters in Edinburgh. |
| But the disc containing names, national insurance numbers, dates of birth, addresses and pension data never arrived at its intended destination. | |
| HMRC and Standard Life have warned those at risk to be "vigilant". | HMRC and Standard Life have warned those at risk to be "vigilant". |
| How the breach occurred | How the breach occurred |
| The Revenue routinely sends CDs containing personal data on taxpayers to the insurance companies which hold their pensions. | The Revenue routinely sends CDs containing personal data on taxpayers to the insurance companies which hold their pensions. |
| A month ago a CD containing the name, address, National Insurance number, date of birth and pension plan number of nearly 15,000 Standard Life customers was lost by a courier taking it from the Revenue National Insurance contributions office in Newcastle to the insurer's headquarters in Edinburgh. | A month ago a CD containing the name, address, National Insurance number, date of birth and pension plan number of nearly 15,000 Standard Life customers was lost by a courier taking it from the Revenue National Insurance contributions office in Newcastle to the insurer's headquarters in Edinburgh. |
| A second CD containing data on some customers of an unnamed second firm has also gone missing. | A second CD containing data on some customers of an unnamed second firm has also gone missing. |
| The Revenue says it has no evidence that any of the data has fallen into the hands of criminals. | The Revenue says it has no evidence that any of the data has fallen into the hands of criminals. |
| Warning letter | Warning letter |
| Although the Revenue refused to say "on security grounds" whether the information was encrypted, it has written to those affected to warn them that "there is a possibility that your personal data could be accessed by someone other than HMRC or Standard Life." | Although the Revenue refused to say "on security grounds" whether the information was encrypted, it has written to those affected to warn them that "there is a possibility that your personal data could be accessed by someone other than HMRC or Standard Life." |
| HMRC INFORMATION For further information, the HMRC has set up the following helplines(lines open from 0830 to 1700 Monday to Thursday and 0830 to 1630 on FridaysSurname beginning A-E: 0845 91 50249 or 0845 91 50134Surname beginning F-J: 0845 91 50242 or 0845 91 50139Surname beginning K-O: 0845 91 50267 or 0845 91 50244Surname beginning P-T: 0845 91 50201 or 0845 91 58845Surname beginning U-Z: 0845 91 50139 | HMRC INFORMATION For further information, the HMRC has set up the following helplines(lines open from 0830 to 1700 Monday to Thursday and 0830 to 1630 on FridaysSurname beginning A-E: 0845 91 50249 or 0845 91 50134Surname beginning F-J: 0845 91 50242 or 0845 91 50139Surname beginning K-O: 0845 91 50267 or 0845 91 50244Surname beginning P-T: 0845 91 50201 or 0845 91 58845Surname beginning U-Z: 0845 91 50139 |
| The letter also advises them to remain vigilant if anyone contacts them unexpectedly asking for more information "whatever organisation they claim to represent." | The letter also advises them to remain vigilant if anyone contacts them unexpectedly asking for more information "whatever organisation they claim to represent." |
| All 15,000 people affected should have received the letter from the Revenue which also accepts full responsibility for the loss and says it is "truly sorry that this has happened". | All 15,000 people affected should have received the letter from the Revenue which also accepts full responsibility for the loss and says it is "truly sorry that this has happened". |
| This latest incident is the second time in four weeks the Revenue has admitted losing taxpayers' details. | This latest incident is the second time in four weeks the Revenue has admitted losing taxpayers' details. |
| Early in October it revealed that a laptop had been stolen containing data on up to 2000 people with investment ISAs. | Early in October it revealed that a laptop had been stolen containing data on up to 2000 people with investment ISAs. |
| BBC Radio 4's Money Box will be broadcast on Saturday, 3 November 2007 at 1204 BST. | BBC Radio 4's Money Box will be broadcast on Saturday, 3 November 2007 at 1204 BST. |