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| NHS Greater Glasgow and Clyde fails to fix IT problem | |
| (35 minutes later) | |
| Technical staff at Scotland's largest health board have failed to resolve a major IT problem overnight. | Technical staff at Scotland's largest health board have failed to resolve a major IT problem overnight. |
| Hundreds of outpatient appointments and a number of operations had to be postponed on Tuesday after computer systems failed. | Hundreds of outpatient appointments and a number of operations had to be postponed on Tuesday after computer systems failed. |
| NHS Greater Glasgow and Clyde said specialists worked through the night in an effort to resolve the issue. | NHS Greater Glasgow and Clyde said specialists worked through the night in an effort to resolve the issue. |
| The computer failure has affected staff access to clinical and administrative systems. | The computer failure has affected staff access to clinical and administrative systems. |
| The health board has said, however, that a "fix" should ensure that chemotherapy patients are not affected. | The health board has said, however, that a "fix" should ensure that chemotherapy patients are not affected. |
| The health board apologised to patients and said all appointments would be rescheduled. | The health board apologised to patients and said all appointments would be rescheduled. |
| In total, 288 outpatient appointments, four planned inpatient procedures, 23 day surgery cases and 40 chemotherapy sessions were postponed. | In total, 288 outpatient appointments, four planned inpatient procedures, 23 day surgery cases and 40 chemotherapy sessions were postponed. |
| There was also some delay in calls to the switchboard being answered. | There was also some delay in calls to the switchboard being answered. |
| The problem may have affected up to 10 major hospitals across the health board area. | The problem may have affected up to 10 major hospitals across the health board area. |
| Technical staff | Technical staff |
| But emergency operations were not compromised - neither were community services. | But emergency operations were not compromised - neither were community services. |
| A statement from the health board issued at 06:28 on Wednesday said: "Despite the best efforts of our IT technical staff who have worked throughout the night we have as yet been unable to resolve the problem. | A statement from the health board issued at 06:28 on Wednesday said: "Despite the best efforts of our IT technical staff who have worked throughout the night we have as yet been unable to resolve the problem. |
| "We have however been able to put in place a fix which we believe will ensure that chemotherapy patients are not affected by the continued IT issue. | "We have however been able to put in place a fix which we believe will ensure that chemotherapy patients are not affected by the continued IT issue. |
| "Unfortunately however there will still be some patients whose planned appointments today will be affected and we are currently in the process of assessing which patients this will impact upon. As soon as this has been identified we will contact the patients direct. | "Unfortunately however there will still be some patients whose planned appointments today will be affected and we are currently in the process of assessing which patients this will impact upon. As soon as this has been identified we will contact the patients direct. |
| The statement added: "We are continuing to work to get the system back on line as soon as possible and would like to apologise again to those patients who have been inconvenienced." | The statement added: "We are continuing to work to get the system back on line as soon as possible and would like to apologise again to those patients who have been inconvenienced." |
| The Scottish government confirmed it had been informed about the problem. | The Scottish government confirmed it had been informed about the problem. |
| A spokesman said: "We have been made aware of an issue related to IT at NHS Greater Glasgow that has resulted in a number of postponements. | A spokesman said: "We have been made aware of an issue related to IT at NHS Greater Glasgow that has resulted in a number of postponements. |
| "We have been assured that staff are working hard to return services to normal and to reschedule appointments at the earliest opportunity." | "We have been assured that staff are working hard to return services to normal and to reschedule appointments at the earliest opportunity." |