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| Complaints call costs to be capped | Complaints call costs to be capped |
| (35 minutes later) | |
| The government is to ban the use of premium-rate 084 and 087 telephone numbers for customer inquiries and complaints from next summer. | The government is to ban the use of premium-rate 084 and 087 telephone numbers for customer inquiries and complaints from next summer. |
| Under new legislation, companies will be prevented from charging more than the cost of a call to a mobile or local landline number. | Under new legislation, companies will be prevented from charging more than the cost of a call to a mobile or local landline number. |
| The rules, set out in a European Union directive, are due to come into force on 13 June 2014. | The rules, set out in a European Union directive, are due to come into force on 13 June 2014. |
| Costs for inquiry and complaint calls vary widely across companies. | Costs for inquiry and complaint calls vary widely across companies. |
| According to the communications regulator Ofcom, 0843 and 0844 calls cost between 1p and 13p a minute from landlines and, typically, between 15p and 41p a minute from mobile phones. | |
| Calls to 0845 numbers cost between 1p and 10.5p a minute from landlines and from 12p to 41p from mobiles. | |
| And, for 0870 numbers, the rates are 2p to 10p and 21p to 41p. |