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| Version 0 | Version 1 |
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| Nottingham care home stroke victim left for five hours | Nottingham care home stroke victim left for five hours |
| (about 4 hours later) | |
| A woman who suffered a stroke at her care home was left for five hours before staff called an ambulance. | A woman who suffered a stroke at her care home was left for five hours before staff called an ambulance. |
| Eileen Rock, of Nottingham, was left in a "distressed" state at the council-run home until her daughter arrived and "demanded" paramedics were called. | |
| The Local Government Ombudsman (LGO) described the case as "very serious" and said staff require more training. | The Local Government Ombudsman (LGO) described the case as "very serious" and said staff require more training. |
| Nottingham City Council apologised and fully accepted the findings in the LGO's report. | Nottingham City Council apologised and fully accepted the findings in the LGO's report. |
| Speech affected | Speech affected |
| The report criticised the care home for not calling for emergency help immediately after Mrs Rock, 79, suffered the stroke at around 07:30 BST. | The report criticised the care home for not calling for emergency help immediately after Mrs Rock, 79, suffered the stroke at around 07:30 BST. |
| Instead, her daughter Anita, was called by staff at 12:00 to be informed her mother had suffered a suspected stroke. | Instead, her daughter Anita, was called by staff at 12:00 to be informed her mother had suffered a suspected stroke. |
| "I arrived almost 40 minutes later and found my mum sat in the lounge, all slumped to the left," said Miss Rock. | "I arrived almost 40 minutes later and found my mum sat in the lounge, all slumped to the left," said Miss Rock. |
| "She couldn't speak and was quite clearly suffering a stroke. | "She couldn't speak and was quite clearly suffering a stroke. |
| "I couldn't believe when I got there they had still not called an ambulance. I was angry. She had been sat there all that time waiting for urgent medical attention that she needed." | "I couldn't believe when I got there they had still not called an ambulance. I was angry. She had been sat there all that time waiting for urgent medical attention that she needed." |
| Mrs Rock, who has a string of other illnesses, has now developed further speech difficulties and lost her ability to walk. | Mrs Rock, who has a string of other illnesses, has now developed further speech difficulties and lost her ability to walk. |
| The LGO described the council's apology as "unacceptable" and that it "falls way short of remedying the injustice to Mrs Rock and her daughter." | The LGO described the council's apology as "unacceptable" and that it "falls way short of remedying the injustice to Mrs Rock and her daughter." |
| 'Desperately concerned' | 'Desperately concerned' |
| Its report said the neglect of Mrs Rock "jeopardised her health" and told the authority to pay £2,500 compensation. | Its report said the neglect of Mrs Rock "jeopardised her health" and told the authority to pay £2,500 compensation. |
| It also recommended that council staff be given appropriate training to "understand the need to act quickly in seeking emergency medical attention" when residents suffer a stroke. | It also recommended that council staff be given appropriate training to "understand the need to act quickly in seeking emergency medical attention" when residents suffer a stroke. |
| Neil Ellis, from the LGO, said: "This is a very serious case. There is no legitimate excuse we can find for why the emergency services were not called. | Neil Ellis, from the LGO, said: "This is a very serious case. There is no legitimate excuse we can find for why the emergency services were not called. |
| "It is not something you would expect to find in a care environment and there has to be further investigations to make sure something like this doesn't happen again." | "It is not something you would expect to find in a care environment and there has to be further investigations to make sure something like this doesn't happen again." |
| Elaine Yardley, director of adult services at the city council, said the authority was "very concerned" and "desperately unhappy" at what had happened. | Elaine Yardley, director of adult services at the city council, said the authority was "very concerned" and "desperately unhappy" at what had happened. |
| She said they had fully accepted the LGO's recommendations and were investigating to prevent any further incidents. | She said they had fully accepted the LGO's recommendations and were investigating to prevent any further incidents. |