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| Fears over Rock's online accounts | Fears over Rock's online accounts |
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| Customers of the troubled Northern Rock bank have complained of problems accessing their online savings accounts because of massive demand. | Customers of the troubled Northern Rock bank have complained of problems accessing their online savings accounts because of massive demand. |
| Savers have rushed to take money out of Northern Rock, amid concerns over its emergency Bank of England loan. | Savers have rushed to take money out of Northern Rock, amid concerns over its emergency Bank of England loan. |
| Its branches saw long queues of worried customers on Friday and Saturday. | Its branches saw long queues of worried customers on Friday and Saturday. |
| Northern Rock insists that the problems with its website are "entirely logistical" and "in no way related to the bank's solvency". | Northern Rock insists that the problems with its website are "entirely logistical" and "in no way related to the bank's solvency". |
| According to online customers the only way they can get to their money is via the internet, due to the terms of their accounts. But demand is so high many are cannot access the site. | According to online customers the only way they can get to their money is via the internet, due to the terms of their accounts. But demand is so high many are cannot access the site. |
| If we believed that Northern Rock was not solvent, we would not have allowed it to remain open Financial Services Authority Robert Peston's blog Cameron hits out over crisis | If we believed that Northern Rock was not solvent, we would not have allowed it to remain open Financial Services Authority Robert Peston's blog Cameron hits out over crisis |
| "For us online savers they appear to have taken no account of the problems with their website," Paul Hancock from west Sussex told BBC Radio Five Live. | "For us online savers they appear to have taken no account of the problems with their website," Paul Hancock from west Sussex told BBC Radio Five Live. |
| "Their chief executive has said all the time that it's business as normal but with their website being down it's been far from normal for us online savers." | "Their chief executive has said all the time that it's business as normal but with their website being down it's been far from normal for us online savers." |
| Martin Lass, from Pinner in Middlesex, said he'd recently transferred money into Northern Rock because their online systems were usually very good. | |
| "I'm worried about what the outcome is going to be," he said. "Whether they've got the liquidity to meet all the panic demands of people like myself trying to get to the accounts and get their money to somewhere they know is safe" | |
| Northern Rock has struggled since money markets seized up over the summer. The bank is not short of assets, but they are tied up in loans to home owners. Because of the global credit crunch it has found it difficult to borrow the cash to run its day-to-day operations. | Northern Rock has struggled since money markets seized up over the summer. The bank is not short of assets, but they are tied up in loans to home owners. Because of the global credit crunch it has found it difficult to borrow the cash to run its day-to-day operations. |
| Despite reassurances over the safety of their savings, customers have taken out well over £1bn in the last few days. Northern Rock has not confirmed how much money has been withdrawn from branch savings accounts. | Despite reassurances over the safety of their savings, customers have taken out well over £1bn in the last few days. Northern Rock has not confirmed how much money has been withdrawn from branch savings accounts. |
| In an age when funds can be transferred with the click of a mouse, it is even harder for a bank to hang on to funds after any kind of knock to its reputation Robert PestonBBC Business Editor | In an age when funds can be transferred with the click of a mouse, it is even harder for a bank to hang on to funds after any kind of knock to its reputation Robert PestonBBC Business Editor |
| Chancellor Alistair Darling and City watchdog the Financial Services Authority (FSA) have tried to reassure customers that the bank was still functioning. | Chancellor Alistair Darling and City watchdog the Financial Services Authority (FSA) have tried to reassure customers that the bank was still functioning. |
| "To be absolutely clear, if we believed that Northern Rock was not solvent, we would not have allowed it to remain open for business," FSA chairman Callum McCarthy said. | "To be absolutely clear, if we believed that Northern Rock was not solvent, we would not have allowed it to remain open for business," FSA chairman Callum McCarthy said. |
| The chancellor also sought to reassure the public, telling the BBC he authorised the Bank of England loan "because I believe it's important that people should have confidence in the stability of the banking system." | The chancellor also sought to reassure the public, telling the BBC he authorised the Bank of England loan "because I believe it's important that people should have confidence in the stability of the banking system." |
| The bank says difficulties with the bank's website "are in no way related to the bank's solvency or its underlying ability to deliver funds to savers who wish to withdraw". | The bank says difficulties with the bank's website "are in no way related to the bank's solvency or its underlying ability to deliver funds to savers who wish to withdraw". |
| Northern Rock spokesman Brian Giles said the website was running slowly owing to a high number of customers, and insisted: "There is no gate blocking anyone from accessing their account." | Northern Rock spokesman Brian Giles said the website was running slowly owing to a high number of customers, and insisted: "There is no gate blocking anyone from accessing their account." |
| BBC business editor Robert Peston said that it had emerged that despite problems accessing the website, withdrawals made online represented the biggest flight out of Northern Rock on Friday. | BBC business editor Robert Peston said that it had emerged that despite problems accessing the website, withdrawals made online represented the biggest flight out of Northern Rock on Friday. |
| "In an age when funds can be transferred with the click of a mouse, it is even harder for a bank to hang on to funds after any kind of knock to its reputation," he said. | "In an age when funds can be transferred with the click of a mouse, it is even harder for a bank to hang on to funds after any kind of knock to its reputation," he said. |