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Nuisance calls: Ofcom says UK households get too many | Nuisance calls: Ofcom says UK households get too many |
(about 3 hours later) | |
UK households are receiving too many nuisance calls, according to the telecoms regulator, Ofcom. | UK households are receiving too many nuisance calls, according to the telecoms regulator, Ofcom. |
22% of such calls come from companies offering services to do with Payment Protection Insurance (PPI). | |
In the first study of its kind, 843 people were asked by Ofcom to keep a diary of unwanted calls over a four week period. | In the first study of its kind, 843 people were asked by Ofcom to keep a diary of unwanted calls over a four week period. |
Of these, 82% reported receiving a nuisance call in that time, and on average they experienced two a week. | Of these, 82% reported receiving a nuisance call in that time, and on average they experienced two a week. |
Calls from PPI claims companies were found to be the most annoying. | Calls from PPI claims companies were found to be the most annoying. |
"Two nuisance calls a week is too many and this detailed research will help us understand the root cause of the problem," said Claudio Pollack, Ofcom's consumer group director. | "Two nuisance calls a week is too many and this detailed research will help us understand the root cause of the problem," said Claudio Pollack, Ofcom's consumer group director. |
Campaign | Campaign |
Ofcom said said it would now investigate PPI claims companies specifically in relation to silent and abandoned calls. | Ofcom said said it would now investigate PPI claims companies specifically in relation to silent and abandoned calls. |
"We will use the full range of our powers to tackle abandoned and silent calls, but this is a complex area that requires joint action from a number of different agencies and government," said Mr Pollack. | "We will use the full range of our powers to tackle abandoned and silent calls, but this is a complex area that requires joint action from a number of different agencies and government," said Mr Pollack. |
Last month, telecoms firm TalkTalk was fined £750,000 for making an excessive number of silent or abandoned calls to potential customers. | Last month, telecoms firm TalkTalk was fined £750,000 for making an excessive number of silent or abandoned calls to potential customers. |
In March this year, consumer association Which? launched a campaign against nuisance calls and texts. | In March this year, consumer association Which? launched a campaign against nuisance calls and texts. |
It said 70% of consumers had received an unwanted call in the past three months, and 40% an unsolicited text. | It said 70% of consumers had received an unwanted call in the past three months, and 40% an unsolicited text. |
The campaign called on the Information Commissioner's Office, the Ministry of Justice, Ofcom and the Office of Fair Trading to set up a joint taskforce to block unwanted calls and texts. | The campaign called on the Information Commissioner's Office, the Ministry of Justice, Ofcom and the Office of Fair Trading to set up a joint taskforce to block unwanted calls and texts. |
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