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Brentford fans in play-off final 'cash scam' | Brentford fans in play-off final 'cash scam' |
(about 3 hours later) | |
A number of Brentford fans say they have had money fraudulently withdrawn from their bank accounts after buying tickets for the upcoming play-off final. | |
Brentford take on Yeovil Town in the League One play-off final on Sunday. | |
But fans who bought tickets through the club-recommended website Ticket Zone say additional money was subsequently withdrawn from their accounts. | But fans who bought tickets through the club-recommended website Ticket Zone say additional money was subsequently withdrawn from their accounts. |
The club is investigating. Ticket Zone blamed the issue on a "third party". | |
Supporter Derek Abbey was alerted to the possible scam on a fan website. | Supporter Derek Abbey was alerted to the possible scam on a fan website. |
He then found £380 had been fraudulently spent on Oyster Card credits from his bank account. | He then found £380 had been fraudulently spent on Oyster Card credits from his bank account. |
'Absolute disaster' | 'Absolute disaster' |
Mr Abbey said: "Both the club and Ticket Zone seem completely flummoxed as to how this could happen. | Mr Abbey said: "Both the club and Ticket Zone seem completely flummoxed as to how this could happen. |
"It's an absolute disaster." | "It's an absolute disaster." |
The scam is not thought to have affected those who bought tickets by phone. | The scam is not thought to have affected those who bought tickets by phone. |
It is understood supporters of Bradford City buying tickets through the website for the League Two final may also have had money taken. | It is understood supporters of Bradford City buying tickets through the website for the League Two final may also have had money taken. |
A statement posted on Brentford's website said: "It has been brought to the club's attention that some supporters who bought online from Ticket Zone have had attempts to fraudulently use their credit card or debit card details. | A statement posted on Brentford's website said: "It has been brought to the club's attention that some supporters who bought online from Ticket Zone have had attempts to fraudulently use their credit card or debit card details. |
"Some of these attempts have been successful and the club knows of supporters now in discussion with their bank or credit card supplier to reclaim their money. | "Some of these attempts have been successful and the club knows of supporters now in discussion with their bank or credit card supplier to reclaim their money. |
"The club has been in discussion with Ticket Zone since the problem came to light." | "The club has been in discussion with Ticket Zone since the problem came to light." |
A Ticket Zone spokesman said: "Ticket Zone has commissioned forensic specialists to assist their own technical teams with the ongoing investigations. | |
"All investigations point towards a 'man in the middle' attack intercepting internet traffic prior to landing on the queuing site. | |
"An attack like this would allow a fraudulent third party to record key strokes as they are being made on the customer's own browser." | |
He continued: "When this occurs, neither the customer or Ticket Zone is aware that fraudulent data capture is taking place behind the scenes. | |
"The crime has been reported to the police and they are now investigating on Ticket Zone's behalf." |