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| Version 2 | Version 3 |
|---|---|
| East Midlands Airport travellers delayed after cancellations | East Midlands Airport travellers delayed after cancellations |
| (about 1 hour later) | |
| Passengers at East Midlands Airport faced delays for a second day after snow blocked the runway. | Passengers at East Midlands Airport faced delays for a second day after snow blocked the runway. |
| On Saturday, up to 12cm (5in) of snow affected the airport, with some passengers being diverted to Manchester and Luton. | On Saturday, up to 12cm (5in) of snow affected the airport, with some passengers being diverted to Manchester and Luton. |
| Earlier, several flights were cancelled, including those to Gran Canaria and Palma. | Earlier, several flights were cancelled, including those to Gran Canaria and Palma. |
| Despite re-opening, the airport is advising passengers to check with their airline before travelling. | Despite re-opening, the airport is advising passengers to check with their airline before travelling. |
| Rob Potts and his family, from Leeds, were due to travel with Ryanair to Gran Canaria, but were told their flight had been cancelled. | |
| He said the worst thing was not being given information, or offered any alternatives. | |
| 'Washed their hands' | |
| Mr Potts said: "I think Ryanair are just banking on us all just being British, taking it on the chin, stamping our feet - and doing nothing about it. | |
| "There are people here crying - people here who have saved for their holidays and they are being sent off with nothing to look forward to." | |
| He added all Ryanair has told them is to go home and try to book another flight. | |
| "Other operators have transferred their passengers to other airports - but Ryanair have just washed their hands of the situation," he said. | |
| "Ryanair can't do anything about the snow but they can do something about their customer service, there was no-one available to help people. | |
| "My wife and little girl are heartbroken - these are people's lives they are messing with." | |
| Ryanair apology | |
| In a statement Ryanair said: "Due to heavy snowfall, East Midlands Airport was closed from 06:00 GMT to 12:00 GMT. | |
| "As a result, Ryanair was forced to cancel 14 East Midlands flights. Refreshment vouchers were issued following two-hour delays, however, the flights were then cancelled. | |
| "The airport has reopened and Ryanair expects to operate the remaining 20 flights scheduled to/from East Midlands today." | |
| The company has apologised to all passengers affected by cancellations and delays. | |
| A spokesman for East Midlands Airport said; "The adverse weather conditions have presented a difficult operating environment but we have worked hard to get the airfield open and passengers to their destinations today. | |
| "We thank our passengers for their patience and will continue to work in conjunction with our airlines to return to the normal schedule." | |
| EMA has advised passengers to check with their airlines before travelling, or check the live information page. |