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| Version 1 | Version 2 |
|---|---|
| Ulster Bank customers hit by new ATM problems | Ulster Bank customers hit by new ATM problems |
| (about 1 hour later) | |
| The Ulster Bank has apologised to customers who have been reporting problems using bank cards and making online transactions. | The Ulster Bank has apologised to customers who have been reporting problems using bank cards and making online transactions. |
| RBS, the bank's parent company, said the glitch had been resolved, but some people reported problems afterwards. | |
| Royal Bank of Scotland and Natwest customers were also unable to withdraw cash for several hours on Wednesday. | Royal Bank of Scotland and Natwest customers were also unable to withdraw cash for several hours on Wednesday. |
| Last summer computer faults caused weeks of disruption for thousands of Ulster Bank customers. | Last summer computer faults caused weeks of disruption for thousands of Ulster Bank customers. |
| Customers were unable to withdraw cash or access their accounts for weeks after a software upgrade on 19 June last year. | Customers were unable to withdraw cash or access their accounts for weeks after a software upgrade on 19 June last year. |
| More than £18m was paid out in compensation to 300,000 people in Northern Ireland affected by the fault. | More than £18m was paid out in compensation to 300,000 people in Northern Ireland affected by the fault. |
| 'Disappointed' | |
| The latest glitch is understood to be part of a UK-wide problem affecting the RBS banking group. | The latest glitch is understood to be part of a UK-wide problem affecting the RBS banking group. |
| In a statement on Thursday, the Ulster Bank said: "We are disappointed that our customers faced disruption to banking services for a period yesterday evening, and apologise for that. | |
| "All services are now running as normal again. If any customers are having continued difficulties please call 0800 231 232 between 9am and 6pm so we can resolve their issues. | |
| BBC Northern Ireland business reporter Colletta Smith said the problems began across the RBS network at 22:00 GMT on Wednesday, affecting Nat West, Royal Bank of Scotland and Ulster Bank customers. | |
| "Bank cards were being swallowed by bank machines, and there were problems with the online and telephone banking systems," she said. | |
| "The bank said the issue was resolved by 01:00 GMT on Thursday although they did not say what the problem was. | |
| "It is worrying for customers as last summer many went for weeks without access to their money because of a backlog of problems caused initially by a computer glitch." |