This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at http://www.bbc.co.uk/news/business-21694704

The article has changed 12 times. There is an RSS feed of changes available.

Version 2 Version 3
NatWest customers face fresh problems RBS sorry for disruption to services
(about 2 hours later)
NatWest bank is having fresh problems with its IT systems, less than a year after millions of customers were unable to move money or pay bills for days. Royal Bank of Scotland (RBS) has apologised to customers who faced disruption to their banking services on Wednesday night.
Customers reported problems with online and telephone banking, cash withdrawals and debit card payments. Customers at RBS and subsidiary NatWest began reporting problems with online and phone banking, cash withdrawals and debit card payments at about 2200 GMT.
A spokesperson said: "We are aware of the problems our customers are having - we apologise and we'll provide more information as soon as we have it." RBS said all services had returned to normal at 0100 GMT.
The Twitter accounts of RBS and Ulster Bank released the same statement. The incident comes less than a year after millions of customers were unable to move money or pay bills for days.
Both NatWest and Ulster Bank are owned by the Royal Bank of Scotland (RBS) group, which is 81% owned by the government. A spokesperson for the RBS group said: "We are disappointed that our customers have faced disruption to banking services for a period this evening, and apologise for that. All services are now running as normal again.
A NatWest customer services assistant said he believed that the problems were affecting the majority of UK customers. "If any customers are having continued difficulties please call on 0845 7242424 if an RBS customer or 0845 7888 444 if a NatWest customer so we can resolve their issues."
At 2300 GMT, NatWest online banking appeared to be working again for some customers. Ulster Bank, also part of the RBS group, also apologised to customers.
No reasons were given for the latest problems.No reasons were given for the latest problems.
Customers have been taking to social networking sites to complain about the problems. Earlier, a NatWest customer services assistant said he believed that the problems were affecting the majority of UK customers.
Customers took to social networking sites to complain about the problems.
Stuart Keel said on Twitter: "No cards accepted, apps or online banking working across the country. I found out the hard way, declined in Asda!"Stuart Keel said on Twitter: "No cards accepted, apps or online banking working across the country. I found out the hard way, declined in Asda!"
In June 2012, RBS, NatWest and Ulster Bank had to extend opening hours at their branches to assist customers who had been unable to pay bills, move money or whose salaries had not been paid.In June 2012, RBS, NatWest and Ulster Bank had to extend opening hours at their branches to assist customers who had been unable to pay bills, move money or whose salaries had not been paid.
That problem was apparently caused by an update to the software used for processing payments.That problem was apparently caused by an update to the software used for processing payments.
Are you a NatWest customer? Have you experienced any problems accessing your account? Send us your comments using the form below.Are you a NatWest customer? Have you experienced any problems accessing your account? Send us your comments using the form below.