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| NatWest customers face fresh problems | |
| (35 minutes later) | |
| NatWest bank is having fresh problems with its IT systems, less than a year after millions of customers were unable to move money or pay bills for days. | |
| A customer services adviser said online and telephone banking, cash withdrawals and payments had been affected. | |
| He added that he believed a majority of UK customers had been affected. | He added that he believed a majority of UK customers had been affected. |
| A spokesperson said: "We are aware of the problems our customers are having - we apologise and we'll provide more information as soon as we have it." | |
| At 2300 GMT, NatWest online banking appeared to be working again for some customers. | |
| No reasons were given for the latest problems. | No reasons were given for the latest problems. |
| Customers have been taking to social networking sites to complain about the problems. | |
| Stuart Keel said on Twitter: "No cards accepted, apps or online banking working across the country. I found out the hard way, declined in Asda!" | |
| NatWest is owned by the Royal Bank of Scotland (RBS) group, which is 81% owned by the government. | |
| In June 2012, RBS, NatWest and Ulster Bank had to extend opening hours at their branches to assist customers who had been unable to pay bills, move money or whose salaries had not been paid. | |
| That problem was apparently caused by an update to the software used for processing payments. | |
| Are you a NatWest customer? Have you experienced any problems accessing your account? Send us your comments using the form below. |