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| Version 4 | Version 5 |
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| Patient aged 90 left on A&E hospital trolley for five hours | Patient aged 90 left on A&E hospital trolley for five hours |
| (4 months later) | |
| A hospital has launched an investigation after a 90-year-old dementia patient was left for nearly five hours on a trolley in a corridor awaiting treatment. | A hospital has launched an investigation after a 90-year-old dementia patient was left for nearly five hours on a trolley in a corridor awaiting treatment. |
| Pam Bailey, of Fareham, Hampshire, attended the Queen Alexandra hospital in Portsmouth, suffering from a water infection, vomiting and dehydration. She was handed over by the ambulance crew to the accident and emergency department at 6.20pm and was left waiting in a treatment room until after 11pm. | Pam Bailey, of Fareham, Hampshire, attended the Queen Alexandra hospital in Portsmouth, suffering from a water infection, vomiting and dehydration. She was handed over by the ambulance crew to the accident and emergency department at 6.20pm and was left waiting in a treatment room until after 11pm. |
| The former Women's Royal Naval servicewoman said she was left shaken by the ordeal. She told the Portsmouth News: "I'm pretty shaken up, it felt like years off my life. I think they owe us something, but I don't know what it is. Sorry would be a nice word for them to say to everybody." | The former Women's Royal Naval servicewoman said she was left shaken by the ordeal. She told the Portsmouth News: "I'm pretty shaken up, it felt like years off my life. I think they owe us something, but I don't know what it is. Sorry would be a nice word for them to say to everybody." |
| Bailey has now made a formal complaint to the hospital concerning the wait and her subsequent treatment. | Bailey has now made a formal complaint to the hospital concerning the wait and her subsequent treatment. |
| A Portsmouth Hospitals NHS Trust spokeswoman said: "Portsmouth Hospitals NHS Trust aspires for all patients to receive treatment in a timely way according to their clinical need. | A Portsmouth Hospitals NHS Trust spokeswoman said: "Portsmouth Hospitals NHS Trust aspires for all patients to receive treatment in a timely way according to their clinical need. |
| "We make every effort to ensure patient experience is of a high standard and place patients at the centre of everything we do. | "We make every effort to ensure patient experience is of a high standard and place patients at the centre of everything we do. |
| "We strive to ensure that patients coming into the emergency department are seen within four hours of arrival. However we have recently experienced an unprecedented increase in attendances to the department. We are unable to comment on individual cases due to patient confidentiality." | "We strive to ensure that patients coming into the emergency department are seen within four hours of arrival. However we have recently experienced an unprecedented increase in attendances to the department. We are unable to comment on individual cases due to patient confidentiality." |
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