The Competition Commission (CC) says its study into the market domination of airport operator BAA will focus on the firm's level of customer service.
The Competition Commission (CC) says its study into the market domination of airport operator BAA will focus on the firm's level of customer service.
While the CC said it was aware BAA has faced extensive criticisms, especially over Heathrow, Gatwick and Stansted, it maintained an open mind at this stage.
While the CC said it was aware BAA has faced extensive criticisms, especially over Heathrow, Gatwick and Stansted, it maintained an open mind at this stage.
BAA was referred to the commission by the Office of Fair Trading in March, amid calls for BAA to be broken up.
BAA was referred to the commission by the Office of Fair Trading in March, amid calls for BAA to be broken up.
BAA says lack of capacity is the issue, not its ownership of seven UK airports.
BAA says lack of capacity is the issue, not its ownership of seven UK airports.
"BAA accepts that the experience of too many passengers using London airports is unsatisfactory," said the firm.
"BAA accepts that the experience of too many passengers using London airports is unsatisfactory," said the firm.
"But the problems of congestion and delay which affect passengers have their roots in lack of terminal and runway capacity, not the ownership structure of BAA."
"But the problems of congestion and delay which affect passengers have their roots in lack of terminal and runway capacity, not the ownership structure of BAA."
Investment levels
Investment levels
"At this stage, we have no preconceived ideas of what our conclusions might be; and if we were to identify competition problems, what the appropriate remedies might be," the commission said in a statement.
"At this stage, we have no preconceived ideas of what our conclusions might be; and if we were to identify competition problems, what the appropriate remedies might be," the commission said in a statement.
Common ownership is the root cause of the failure to expand Heathrow's runway capacity British Airways boss Willie Walsh
Common ownership is the root cause of the failure to expand Heathrow's runway capacity British Airways boss Willie Walsh
The commission said it would look at whether BAA's market domination affected its willingness to both invest in, develop and operate its airports.
The commission said it would look at whether BAA's market domination affected its willingness to both invest in, develop and operate its airports.
Particularly, it said it would look at BAA's levels of customer service, "including recently, and most notably, security".
Particularly, it said it would look at BAA's levels of customer service, "including recently, and most notably, security".
But the commission said it would also look at the wider impact of restrictions on airport development and constraints on capacity in terms of runways, terminals and other facilities due to planning difficulties or other reasons.
But the commission said it would also look at the wider impact of restrictions on airport development and constraints on capacity in terms of runways, terminals and other facilities due to planning difficulties or other reasons.
Political attacks
Political attacks
Criticism of BAA has increased in recent weeks, with politicians joining the attack.
Criticism of BAA has increased in recent weeks, with politicians joining the attack.
London Mayor Ken Livingstone has said that Heathrow "shames London", while the Conservatives have described BAA as "an airport operator who seems more concerned with running shopping malls than an efficient [Heathrow] airport".
London Mayor Ken Livingstone has said that Heathrow "shames London", while the Conservatives have described BAA as "an airport operator who seems more concerned with running shopping malls than an efficient [Heathrow] airport".
BAA also attracted criticism for seeking and gaining a legal injunction to ban some green activists from protesting at Heathrow over climate change.
BAA also attracted criticism for seeking and gaining a legal injunction to ban some green activists from protesting at Heathrow over climate change.
British Airlines said it would like to see the CC call for Heathrow and Stansted to have separate owners.
British Airlines said it would like to see the CC call for Heathrow and Stansted to have separate owners.
"Common ownership is the root cause of the failure to expand Heathrow's runway capacity," said British Airways chief executive Willie Walsh.
"Common ownership is the root cause of the failure to expand Heathrow's runway capacity," said British Airways chief executive Willie Walsh.
"There is huge unsatisfied demand for extra runway capacity at Heathrow from customers and airlines and less demand at Stansted."
"There is huge unsatisfied demand for extra runway capacity at Heathrow from customers and airlines and less demand at Stansted."
Spanish parent firm
Spanish parent firm
The commission must make its final report by March 2009, but is expected to publish its preliminary findings in summer 2008, with the full report following by the end of that year.
The commission must make its final report by March 2009, but is expected to publish its preliminary findings in summer 2008, with the full report following by the end of that year.
It is also looking at the level of charges that BAA is allowed to impose on airlines for using its airports, with the report on this issue due by the end of September this year.
It is also looking at the level of charges that BAA is allowed to impose on airlines for using its airports, with the report on this issue due by the end of September this year.
BAA has a 60% market share of all UK passenger flights, rising to 90% in the south of England.
BAA has a 60% market share of all UK passenger flights, rising to 90% in the south of England.
In addition to Heathrow, Stansted and Gatwick, it owns Glasgow, Edinburgh, Aberdeen and Southampton airports.
In addition to Heathrow, Stansted and Gatwick, it owns Glasgow, Edinburgh, Aberdeen and Southampton airports.
BAA was bought by Spanish firm Ferrovial in 2006.
BAA was bought by Spanish firm Ferrovial in 2006.
What is your experience of travelling through London's airports? Is the level of customer service good enough? Should the ownership structure of UK airports be changed?
