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| Results hit by internet problems | |
| (about 4 hours later) | |
| Thousands of pupils have been unable to access their exam results via a new internet system, BBC Scotland has learned. | |
| Almost 35,000 pupils registered to receive Scottish Higher and Standard Grades online a day earlier than usual. | Almost 35,000 pupils registered to receive Scottish Higher and Standard Grades online a day earlier than usual. |
| The Scottish Qualifications Authority (SQA) confirmed up 3,000 pupils had forgotten their log-on ID while others were unable to access the website. | |
| A spokesman said they should all have their results by the end of the day. | A spokesman said they should all have their results by the end of the day. |
| More than a fifth of candidates have chosen to use the online service, which has been made available across Scotland for the first time. | |
| Dozens of people awaiting results contacted the BBC Scotland news website complaining that they received an error message when trying to access the web page. | Dozens of people awaiting results contacted the BBC Scotland news website complaining that they received an error message when trying to access the web page. |
| Another 120,000 will wait until Tuesday for results to be delivered by post. | Another 120,000 will wait until Tuesday for results to be delivered by post. |
| The SQA knew that over 30,000 young people would be logging on this morning, and failed to take proper precautions Calvin DonaldHigh school pupil | The SQA knew that over 30,000 young people would be logging on this morning, and failed to take proper precautions Calvin DonaldHigh school pupil |
| The SQA said that by 1630 BST about 24,000 of the 34,683 candidates who signed up for the service, which allows candidates to view their results on a secure site, had successfully logged on to get their results. | |
| A message on the SQA site said the system was operating as expected and advised those waiting to keep trying if it did not work at the first attempt. | A message on the SQA site said the system was operating as expected and advised those waiting to keep trying if it did not work at the first attempt. |
| About 6,000 results were sent successfully by text message. | |
| Caitlin Leach, 17, a pupil at Broughton High School in Edinburgh, had to wait more than two hours before she was finally able to access her results. | Caitlin Leach, 17, a pupil at Broughton High School in Edinburgh, had to wait more than two hours before she was finally able to access her results. |
| "It was really frustrating," she said. "You spend all that time building up to get your results and then you can't get them." | "It was really frustrating," she said. "You spend all that time building up to get your results and then you can't get them." |
| Calvin McDonald, 15, a pupil at Preston Lodge High School in Prestonpans, East Lothian, received his results in a text message at 0800 BST but when he went online to double check he was unable to do so. | Calvin McDonald, 15, a pupil at Preston Lodge High School in Prestonpans, East Lothian, received his results in a text message at 0800 BST but when he went online to double check he was unable to do so. |
| "The SQA knew that over 30,000 young people would be logging on this morning, and failed to take proper precautions," he said. | "The SQA knew that over 30,000 young people would be logging on this morning, and failed to take proper precautions," he said. |
| 'Bigger update' | 'Bigger update' |
| Michael Currie, head teacher at Our Lady's High School in Cumbernauld, said he was confident the online results system would work for all pupils in the future. | Michael Currie, head teacher at Our Lady's High School in Cumbernauld, said he was confident the online results system would work for all pupils in the future. |
| "I think the success that will come from today will ripple throughout all the pupils and next year we will get a much bigger uptake altogether." | "I think the success that will come from today will ripple throughout all the pupils and next year we will get a much bigger uptake altogether." |
| An SQA spokesman advised candidates to be patient and keep trying if they were having difficulty accessing their results. | An SQA spokesman advised candidates to be patient and keep trying if they were having difficulty accessing their results. |
| "There is anecdotal evidence of people having difficulty logging on," he said. | "There is anecdotal evidence of people having difficulty logging on," he said. |
| "There is no particular reason in the system why this is happening. | "There is no particular reason in the system why this is happening. |
| "The bigger difficulty is with candidates forgetting their log-on IDs." | "The bigger difficulty is with candidates forgetting their log-on IDs." |
| A total of 155,893 pupils will receive their results this week, the highest ever number. | A total of 155,893 pupils will receive their results this week, the highest ever number. |
| The online results service was rolled out across Scotland after being trialled for two years in Shetland, Orkney and the Western Islands. | The online results service was rolled out across Scotland after being trialled for two years in Shetland, Orkney and the Western Islands. |
| Meanwhile, Royal Mail has said that planned industrial action will not disrupt the results. | Meanwhile, Royal Mail has said that planned industrial action will not disrupt the results. |
| Are you among the students receiving their results online? Contact us at newsonlinescotland@bbc.co.uk. | Are you among the students receiving their results online? Contact us at newsonlinescotland@bbc.co.uk. |