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Problems affect internet results | |
(about 3 hours later) | |
Hundreds of pupils have been unable to access their exam results via an internet system, BBC Scotland has learned. | |
Almost 35,000 pupils registered to get their Scottish Higher and Standard Grades online a day earlier than usual. | |
The Scottish Qualifications Authority (SQA) confirmed that 900 candidates had forgotten their log-on IDs while others had been unable to access the website. | |
A spokesman said they should all get their results by the end of the day. | |
More than a fifth of candidates have chosen to use the service, which has been made available across Scotland for the first time. | More than a fifth of candidates have chosen to use the service, which has been made available across Scotland for the first time. |
Dozens of people awaiting results contacted the BBC Scotland news website complaining that they received an error message when trying to access the web page. | |
Another 120,000 will wait until Tuesday for results to be delivered by post. | Another 120,000 will wait until Tuesday for results to be delivered by post. |
The SQA knew that over 30,000 young people would be logging on this morning, and failed to take proper precautions Calvin DonaldHigh school pupil | |
The SQA said that by midday 15,000 of the 34,683 candidates who signed up for the service, which allows candidates to view their results on a secure site, had logged on to get their results. | |
A message on the SQA site said the system was operating as expected and advised those waiting to keep trying if it did not work at the first attempt. | |
More than 5,000 results were sent successfully by text message. | |
Calvin McDonald, 15, a pupil at Preston Lodge High School in Prestonpans, East Lothian, received his results in a text message at 0800 BST but when he went online to double check he was unable to do so. | |
"The SQA knew that over 30,000 young people would be logging on this morning, and failed to take proper precautions," he said. | "The SQA knew that over 30,000 young people would be logging on this morning, and failed to take proper precautions," he said. |
'Bigger update' | |
Michael Currie, head teacher at Our Lady's High School in Cumbernauld, said he was confident the online results system would work for all pupils in the future. | Michael Currie, head teacher at Our Lady's High School in Cumbernauld, said he was confident the online results system would work for all pupils in the future. |
"I think the success that will come from today will ripple throughout all the pupils and next year we will get a much bigger uptake altogether." | "I think the success that will come from today will ripple throughout all the pupils and next year we will get a much bigger uptake altogether." |
An SQA spokesman advised candidates to be patient and keep trying if they were having difficulty accessing their results. | |
"There is anecdotal evidence of people having difficulty logging on," he said. | |
"There is no particular reason in the system why this is happening. | |
"The bigger difficulty is with candidates forgetting their log-on IDs." | |
A total of 155,893 pupils will receive their results this week, the highest ever number. | A total of 155,893 pupils will receive their results this week, the highest ever number. |
The online results service was rolled out across Scotland after being trialled for two years in Shetland, Orkney and the Western Islands. | The online results service was rolled out across Scotland after being trialled for two years in Shetland, Orkney and the Western Islands. |
Meanwhile, Royal Mail has said that planned industrial action will not disrupt the results. | |
Are you among the students receiving their results online? Contact us at newsonlinescotland@bbc.co.uk. | Are you among the students receiving their results online? Contact us at newsonlinescotland@bbc.co.uk. |