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Ulster Bank to work over weekend to fix technical problems | |
(about 1 hour later) | |
Ulster Bank has said it will be Monday before the backlog in its payments system is cleared, with many customers still unable to access their accounts. | |
Technicians are expected to work over the weekend in an attempt to resolve issues that meant some customers' accounts were not updated. | |
Branches across Northern Ireland are to open until 19:00 BST on Friday. | |
More than 100,000 Ulster Bank customers have been affected. | |
As well as Ulster Bank customers, others with Natwest and RBS accounts have also been affected. | |
A spokeswoman said on Friday the bank was "still experiencing delays in updating customer balances and automated payments" because of a "systems issue". | |
"Over the weekend we will endeavour to clear the backlog of automated payments to ensure our customers' balances are up-to-date and that we are operational on Monday morning," she said. | |
"Customers who have incurred fees or charges as a result of this issue will be fully refunded in due course." | |
A number of those affected by the problems contacted href="http://www.facebook.com/BBCNewsline/posts/436394443059116" >BBC Newsline on Facebook to voice their concerns. | |
Some people's salaries had not been processed, while others had encountered problems withdrawing money from their bank accounts. | |
Business owners said it meant they were unable to pay staff and suppliers, while one woman was unable to to pay a deposit due on a new house. | |