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Jobs blow for call centre staff Jobs blow for call centre staff
(about 14 hours later)
Cable TV firm NTL has announced it intends to close one of its Scottish call centres.Cable TV firm NTL has announced it intends to close one of its Scottish call centres.
NTL Telewest is shutting its customer care centre at South Gyle in Edinburgh early next year, which currently employs 150 people. It had already announced plans to axe 6,000 jobs across the company. NTL Telewest is shutting its customer care centre at South Gyle in Edinburgh early next year, which currently employs 150 people.
It had already announced plans to axe 6,000 jobs across the company.
The centre at South Gyle will close in about six months. The company said it would strive to redeploy some of the staff to other operations in Scotland.The centre at South Gyle will close in about six months. The company said it would strive to redeploy some of the staff to other operations in Scotland.
The annoucement is the second time in a week a high-profile call centre north of the border has confirmed plans to close.The annoucement is the second time in a week a high-profile call centre north of the border has confirmed plans to close.
The holiday company Thomson said it was shutting a centre in Glasgow with 450 staff.The holiday company Thomson said it was shutting a centre in Glasgow with 450 staff.
About 60,000 people still work in call or customer contact centres in Scotland and the industry association has said it was wrong to think the sector was in decline because individual centres were closing.About 60,000 people still work in call or customer contact centres in Scotland and the industry association has said it was wrong to think the sector was in decline because individual centres were closing.