This article is from the source 'bbc' and was first published or seen on . It will not be checked again for changes.
You can find the current article at its original source at http://news.bbc.co.uk/go/rss/-/1/hi/uk/6714857.stm
The article has changed 5 times. There is an RSS feed of changes available.
Version 0 | Version 1 |
---|---|
Millions unable to withdraw cash | Millions unable to withdraw cash |
(20 minutes later) | |
Millions of customers across the UK have been stuck without access to cash after their bank cards stopped working in ATM machines. | |
The Royal Bank of Scotland (RBS), which also owns NatWest, has apologised after its cashpoint, online and telephone banking systems crashed. | The Royal Bank of Scotland (RBS), which also owns NatWest, has apologised after its cashpoint, online and telephone banking systems crashed. |
RBS cards are now working. Natwest customers, unable to get cash from ATMs, can use chip-and-pin machines. | RBS cards are now working. Natwest customers, unable to get cash from ATMs, can use chip-and-pin machines. |
A spokeswoman said: "We are very sorry, and we're working to sort it out." | A spokeswoman said: "We are very sorry, and we're working to sort it out." |
'Very frustrating' | 'Very frustrating' |
She added that until the problem was identified and fixed, customers could get cash from retail outlets which offered cashback. | She added that until the problem was identified and fixed, customers could get cash from retail outlets which offered cashback. |
Guy Swanwick, 45, from Liverpool, told the BBC News website he tried to access cash at 2300 on Friday 1 June near his home, but was unable to do so. | Guy Swanwick, 45, from Liverpool, told the BBC News website he tried to access cash at 2300 on Friday 1 June near his home, but was unable to do so. |
Mr Swanwick, who is disabled, said: "I tried 12 cashpoints without success. | Mr Swanwick, who is disabled, said: "I tried 12 cashpoints without success. |
"I ran into several other NatWest customers in the same position. It was very frustrating." | "I ran into several other NatWest customers in the same position. It was very frustrating." |