Banks must introduce better safeguards for customers who pay bills by direct debit, a consumer watchdog has warned.
Banks must introduce better safeguards for customers who pay bills by direct debit, a consumer watchdog has warned.
Trading Standards says that businesses take far too long to sort out their mistakes with payments, leaving customers out of pocket.
Trading Standards says that businesses take far too long to sort out their mistakes with payments, leaving customers out of pocket.
It adds that the government should intervene with legislation if industry fails to take action.
It adds that the government should intervene with legislation if industry fails to take action.
Guarantees that banks will put right cases where the wrong amount is deducted do not always work, it adds.
Guarantees that banks will put right cases where the wrong amount is deducted do not always work, it adds.
But Trading Standards says that in practice this does not always work.
But Trading Standards says that in practice this does not always work.
The banking industry says mistakes are few and far between.
The banking industry says mistakes are few and far between.
Its advice is to always check bank statements carefully.
Its advice is to always check bank statements carefully.
The call comes after 400,000 workers were not paid on time due to problems with the banking system.
The call comes after 400,000 workers were not paid on time due to problems with the banking system.
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