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Tens of thousands of Spotify users around world report problems Spotify running again after users around world report problems
(about 2 hours later)
Audio streaming app says it is rolling out an update, after users reported glitches with downloads and searches Audio streaming app confirms service restored following more than five hours of disruption
Tens of thousands of Spotify users around the world have reported being unable to stream music on the app. Tens of thousands of Spotify users around the world reported being unable to stream music on the app, which was hit by several hours of technical problems on Wednesday.
Downdetector, which tracks platforms, showed more than 48,000 outage reports for Spotify worldwide on Wednesday afternoon.Downdetector, which tracks platforms, showed more than 48,000 outage reports for Spotify worldwide on Wednesday afternoon.
In the UK, the number of people reporting that Spotify was not functioning peaked at about 1.30pm, after problems began 30 minutes earlier. By 3pm, the number had fallen to about 10,000. In the UK, the number of people reporting that Spotify was not functioning peaked at about 1.30pm BST, after problems began 30 minutes earlier. By 3pm, the number had fallen to about 10,000.
A Spotify spokesperson said: “We are aware of the outage and working to resolve it as soon as possible. The reports of this being a security hack are completely inaccurate.” Two hours later Spotify confirmed the service was up and running again. The streaming platform posted on X at 5.08pm: “All clear – thanks for your patience. Get in touch with @SpotifyCares if you still need help.”
They suggested that people seeking ongoing updates on the outage should check the @SpotifyStatus channel. Users had said they were able to play music they had downloaded on to their devices, but were unable to view artists or use the search function on the app. Others said the platform was slow or unresponsive.
The Sweden-based streaming platform did not provide further information on what had caused the problem, or for how long its services may be affected. After trying to search for music, Spotify appeared to time out, displaying the message “something went wrong” with a refresh button.
Spotify, which has more than 675 million users worldwide, told the BBC “the issue with search has been addressed” and it was rolling out an update to its users.
Users said they were still able to play music they had downloaded on to their devices, but were unable to view artists or use the search function on the app. Others said the platform was slow or unresponsive.
After trying to search for music, Spotify appears to time out, displaying the message “something went wrong” with a refresh button.
Many users expressed their frustration on social media, including that the outage had interrupted their gym sessions or study routines.Many users expressed their frustration on social media, including that the outage had interrupted their gym sessions or study routines.
A spokesperson for the Sweden-based streaming platform said: “Spotify experienced an outage today beginning around 6:20am EDT. As of 11:45am EDT, Spotify is back up and functioning normally.”
Earlier, a spokesperson had said the company was “aware of the outage and working to resolve it as soon as possible”, adding: “The reports of this being a security hack are completely inaccurate.”
Spotify did not provide further information on what had caused the problem.
Spotify, which has more than 675 million users worldwide, told the BBC “the issue with search has been addressed” and it was rolling out an update to its users.