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| Version 2 | Version 3 |
|---|---|
| BT email down as outage leaves customers without access | BT email down as outage leaves customers without access |
| (about 1 hour later) | |
| Thousands of customers are reportedly unable to access BT email services due to an ongoing outage. | Thousands of customers are reportedly unable to access BT email services due to an ongoing outage. |
| Reports started spiking from 05:00 GMT on Saturday according to outage-tracking site Downdetector, which received a peak of more than 5,000 complaints from customers. | Reports started spiking from 05:00 GMT on Saturday according to outage-tracking site Downdetector, which received a peak of more than 5,000 complaints from customers. |
| In a statement, BT has apologised to impacted customers and said it is "investigating the cause". Other services including Broadband, TV and mobile packages are unaffected. | In a statement, BT has apologised to impacted customers and said it is "investigating the cause". Other services including Broadband, TV and mobile packages are unaffected. |
| BT added that those impacted should "switch off wi-fi and use mobile data to access their email". | BT added that those impacted should "switch off wi-fi and use mobile data to access their email". |
| The outage appears to be nationwide with customers taking to social media to report issues from Aberdeenshire and Dumfries in Scotland to Warwick, Norfolk and Wakefield in England. | The outage appears to be nationwide with customers taking to social media to report issues from Aberdeenshire and Dumfries in Scotland to Warwick, Norfolk and Wakefield in England. |
| "Email is not working. What is problem? When will it be fixed?" wrote one user, Paul Hough, who tagged the provider in a post on X. | |
| "Unable to login BT Email. Getting the message 'BT Server Outage. Try again later'," said another customer. | |
| Meanwhile others reported they were able to access their emails after switching from wi-fi to mobile data. | Meanwhile others reported they were able to access their emails after switching from wi-fi to mobile data. |