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| Thousands face two-day wait for water as pipe fixed | Thousands face two-day wait for water as pipe fixed |
| (32 minutes later) | |
| BBC Wales' Jennifer Jones has been reporting from a water supply centre near the burst water pipe | BBC Wales' Jennifer Jones has been reporting from a water supply centre near the burst water pipe |
| Thousands of homes are set to be without water for another two days, despite a burst water pipe that caused widespread disruption being fixed. | Thousands of homes are set to be without water for another two days, despite a burst water pipe that caused widespread disruption being fixed. |
| Welsh Water said the pipe, in Dolgarrog, Conwy county, which split on Wednesday, had been repaired but water would not be fully restored for "up to 48 hours". | Welsh Water said the pipe, in Dolgarrog, Conwy county, which split on Wednesday, had been repaired but water would not be fully restored for "up to 48 hours". |
| An estimated 40,000 homes are thought to be without water, while schools and businesses have also been heavily affected. | An estimated 40,000 homes are thought to be without water, while schools and businesses have also been heavily affected. |
| Gareth Evans from Welsh Water said the problem was caused by rocks pressing on the pipe. | Gareth Evans from Welsh Water said the problem was caused by rocks pressing on the pipe. |
| He said what appeared to be "movement within the river bed" caused one or more rocks to "press against the pipeline", causing an initial small hole, leading to a larger leak then "catastrophic failure of one of the couplings which connect the pipeworks together". | He said what appeared to be "movement within the river bed" caused one or more rocks to "press against the pipeline", causing an initial small hole, leading to a larger leak then "catastrophic failure of one of the couplings which connect the pipeworks together". |
| Track how your area is affected here, external | Track how your area is affected here, external |
| Addressing concerns the pipe might fail again as the pressure increased, he said: "We have comprehensively repaired at this location, it's been fully-flow tested and pressure tested in the last few hours." | Addressing concerns the pipe might fail again as the pressure increased, he said: "We have comprehensively repaired at this location, it's been fully-flow tested and pressure tested in the last few hours." |
| In a statement on Friday afternoon, Welsh Water said it could be 48 hours before water is fully restored to all areas affected as the pipe was a high-pressure water main that had to be refilled "very carefully to avoid further bursts". | In a statement on Friday afternoon, Welsh Water said it could be 48 hours before water is fully restored to all areas affected as the pipe was a high-pressure water main that had to be refilled "very carefully to avoid further bursts". |
| The network is almost 900km (560 miles) long and includes 13 underground storage tanks, the largest of which is the size of nine Olympic-size swimming pools. | The network is almost 900km (560 miles) long and includes 13 underground storage tanks, the largest of which is the size of nine Olympic-size swimming pools. |
| The company said the water would come back on at different times for different people and that "discoloured water" was normal after a supply interruption and was usually temporary. | The company said the water would come back on at different times for different people and that "discoloured water" was normal after a supply interruption and was usually temporary. |
| Chief executive Peter Perry apologised to all those affected, describing the situation as a "significant emergency" which the company could not have "foreseen or prevented". | |
| "We are very sorry that it has taken this time to get it back on." | |
| Responding to criticism about the offered compensation of £75 a day for businesses, Mr Perry said traders could go on the Welsh Water website to put in claims if they had lost profit due to the lack of water. | |
| Manager Steffan Robbins said he is really concerned about the risk of infection at Orme View care home as they remain without water | |
| Concerns have been raised about the impact the incident is having on the vulnerable and the elderly. | Concerns have been raised about the impact the incident is having on the vulnerable and the elderly. |
| Steffan Robbins, who runs Orme View Care Home in Llandudno, said he was concerned about the risk of infection caused by having no water, meaning residents and staff cannot wash their hands. | Steffan Robbins, who runs Orme View Care Home in Llandudno, said he was concerned about the risk of infection caused by having no water, meaning residents and staff cannot wash their hands. |
| He said residents had to eat off paper plates and use wooden cutlery. | He said residents had to eat off paper plates and use wooden cutlery. |
| Mr Robbins said the home had now gone 24 hours without water and, despite getting 200 litres of water from Welsh Water on Thursday, they were down to 70 litres by Friday afternoon | Mr Robbins said the home had now gone 24 hours without water and, despite getting 200 litres of water from Welsh Water on Thursday, they were down to 70 litres by Friday afternoon |
| He said the 14 residents were struggling with not being able to have showers or baths. | He said the 14 residents were struggling with not being able to have showers or baths. |
| "Luckily we have hand wipes for meal times, but we are having to use them for toilets as well," he said. | "Luckily we have hand wipes for meal times, but we are having to use them for toilets as well," he said. |
| "I understand there is limited resources, but we are a 24-hour service. Just bottled water is not enough." | "I understand there is limited resources, but we are a 24-hour service. Just bottled water is not enough." |
| Terry James says many members of Clwb yr Efail are in their 80s and 90s and will not receive updates on social media | |
| A community club for the elderly and vulnerable, Clwb yr Efail, had to close its doors on Friday. | A community club for the elderly and vulnerable, Clwb yr Efail, had to close its doors on Friday. |
| Terry James, the club's chairman, said the priority was to support those who normally come to them for a meal, particularly those on a low-income. | Terry James, the club's chairman, said the priority was to support those who normally come to them for a meal, particularly those on a low-income. |
| "Many of our people are in their 80s, some in their 90s. The club is a haven during the day," he said. | "Many of our people are in their 80s, some in their 90s. The club is a haven during the day," he said. |
| Many live alone and some do not have access to social media and were therefore not being updated, Mr James added. | Many live alone and some do not have access to social media and were therefore not being updated, Mr James added. |
| The ongoing water outage also forced blind veterans staying at the Llandudno centre to be transported home on Friday. | The ongoing water outage also forced blind veterans staying at the Llandudno centre to be transported home on Friday. |
| Some residents resorted to using stream and pond water to flush their toilets, while others have ventured out to sea to keep their toilet clean, according to social media users. | Some residents resorted to using stream and pond water to flush their toilets, while others have ventured out to sea to keep their toilet clean, according to social media users. |
| One woman said she used water collected in the water butt to flush her toilets while another used water from the "goldfish pond". | One woman said she used water collected in the water butt to flush her toilets while another used water from the "goldfish pond". |
| Welsh Water staff were opening people's car doors and putting in packs of large water battles before they set off | Welsh Water staff were opening people's car doors and putting in packs of large water battles before they set off |
| Welsh Water apologised and said it recognised "the inconvenience being experienced by customers", with compensation due to be paid to those affected. | Welsh Water apologised and said it recognised "the inconvenience being experienced by customers", with compensation due to be paid to those affected. |
| Eligible households will be paid £30 for every 12 hours their supplies have been affected while business customers will be paid £75 for every 12 hours. | Eligible households will be paid £30 for every 12 hours their supplies have been affected while business customers will be paid £75 for every 12 hours. |
| The company said two bottled water stations were running in Conwy, one in Park Eirias and another in Zip World, with a third planned. | The company said two bottled water stations were running in Conwy, one in Park Eirias and another in Zip World, with a third planned. |
| Bottled drinking water and static tanks are available on both sites for customers to bring their own containers to fill up with water for flushing - but the company asked customers to only take what they need. | Bottled drinking water and static tanks are available on both sites for customers to bring their own containers to fill up with water for flushing - but the company asked customers to only take what they need. |
| Large queues of cars were waiting to go on site at Zip World Conwy on Friday, with a queue snaking about half a mile down the road. | Large queues of cars were waiting to go on site at Zip World Conwy on Friday, with a queue snaking about half a mile down the road. |
| Jo Duffy is one of those without water and had to travel to collect water from a station | Jo Duffy is one of those without water and had to travel to collect water from a station |
| Jo Duffy from Llandudno, drove five miles to get water after losing her supply on Thursday afternoon. | Jo Duffy from Llandudno, drove five miles to get water after losing her supply on Thursday afternoon. |
| "We shouldn't have to come all the way over here," she said Ms Duffy. | "We shouldn't have to come all the way over here," she said Ms Duffy. |
| "We can't even flush the toilet." | "We can't even flush the toilet." |
| Gwrych Castle in Abergele said it was offering water for the most vulnerable, as its main water supply was reconnected on Friday afternoon. | Gwrych Castle in Abergele said it was offering water for the most vulnerable, as its main water supply was reconnected on Friday afternoon. |
| Drone footage shows the repair work continuing at the treatment plant on Friday afternoon | Drone footage shows the repair work continuing at the treatment plant on Friday afternoon |
| Water supply issues remain at hospital sites in Llandudno, Colwyn Bay and Bryn-y Neuadd but there has been no disruption to services, according to Betsi Cadwaladr health board. | Water supply issues remain at hospital sites in Llandudno, Colwyn Bay and Bryn-y Neuadd but there has been no disruption to services, according to Betsi Cadwaladr health board. |
| Imran Devji, its interim chief operating officer, said bottled water and temporary toilet facilities have been supplied to support staff with face-to-face appointments. | Imran Devji, its interim chief operating officer, said bottled water and temporary toilet facilities have been supplied to support staff with face-to-face appointments. |
| People who need to be seen in person are being treated at alternative sites, including Colwyn Bay Hospital and Llandudno Hospital. | People who need to be seen in person are being treated at alternative sites, including Colwyn Bay Hospital and Llandudno Hospital. |
| Additional reporting by Charlie Buckland and Carwyn Jones | Additional reporting by Charlie Buckland and Carwyn Jones |