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| Fears for vulnerable as thousands without water for days | Fears for vulnerable as thousands without water for days |
| (32 minutes later) | |
| Welsh Water has announced a compensation package for those who have lost water | Welsh Water has announced a compensation package for those who have lost water |
| Schools have been forced to close for a second day while repair work continues to restore water to about 8,000 homes after a main pipe burst at a treatment plant. | Schools have been forced to close for a second day while repair work continues to restore water to about 8,000 homes after a main pipe burst at a treatment plant. |
| Nearly 40 schools and education centres in Conwy have announced they will remain shut on Friday, following the incident at Bryn Cowlyd Water Treatment Works in Dolgarrog, Conwy on Wednesday night. | Nearly 40 schools and education centres in Conwy have announced they will remain shut on Friday, following the incident at Bryn Cowlyd Water Treatment Works in Dolgarrog, Conwy on Wednesday night. |
| As many as 40,000 homes are thought to be without water as a result of the burst pipe, which closed more than 20 schools and a number of businesses on Thursday. | As many as 40,000 homes are thought to be without water as a result of the burst pipe, which closed more than 20 schools and a number of businesses on Thursday. |
| Water supply was expected to be restored on Thursday, but on Friday morning Welsh Water said it could take a further 48 hours, even once the main is repaired. | Water supply was expected to be restored on Thursday, but on Friday morning Welsh Water said it could take a further 48 hours, even once the main is repaired. |
| Care home manager, Steffan Robbins, said he is really concerned about the risk of infection with no water, meaning residents and staff can't wash their hands. | |
| He said that residents at the Orme View Care Home in Llandudno were having to eat off paper plates and use wooden cutlery. | |
| "We have no flushing toilets, no hand washing facilities," he added. | |
| Mr Robbins said the home has now had 24 hours without water, and despite receiving 200 litres of water from Welsh Water on Thursday, they were down to 70 litres on Friday afternoon | |
| He said that the 14 residents were struggling with not being able to have showers and baths. | |
| "Luckily we have hand wipes for meal times, but we are having to use them for toilets as well," he said. | |
| "I understand there is limited resources, but we are a 24 hour service, just bottled water is not enough," added Mr Robbins. | |
| Manager Steffan Robbins said he is really concerned about the risk of infection at Orme View care home as they remain without water | |
| A community club for the elderly and vulnerable, Clwb yr Efail, had to close its doors on Friday, raising concerns for the well being of vulnerable people. | A community club for the elderly and vulnerable, Clwb yr Efail, had to close its doors on Friday, raising concerns for the well being of vulnerable people. |
| Terry James, the club's chairperson, said the priority is to support those who normally come to them for a hotel meal, particularly those on a low-income. | Terry James, the club's chairperson, said the priority is to support those who normally come to them for a hotel meal, particularly those on a low-income. |
| "Many of our people are in their 80s, some in their 90s. The club is a haven during the day," he said, adding that the team had spent Friday morning making welfare calls to dozens of their members. | "Many of our people are in their 80s, some in their 90s. The club is a haven during the day," he said, adding that the team had spent Friday morning making welfare calls to dozens of their members. |
| Many live alone and some do not have access to social media and are therefore not being updated, Mr James said. | Many live alone and some do not have access to social media and are therefore not being updated, Mr James said. |
| The ongoing water outage has also forced blind veterans staying at the Llandudno centre to be transported home on Friday, as issues are expected to continue into next week. | The ongoing water outage has also forced blind veterans staying at the Llandudno centre to be transported home on Friday, as issues are expected to continue into next week. |
| The centre said it is working with community teams to ensure that any blind veterans in the area are getting the support they need. | The centre said it is working with community teams to ensure that any blind veterans in the area are getting the support they need. |
| Terry James says many members of Clwb yr Efail are in their 80s and 90s and will not receive updates on social media | Terry James says many members of Clwb yr Efail are in their 80s and 90s and will not receive updates on social media |
| Some residents have resorted to using stream and pond water to flush their toilets, while others have ventured out to sea to keep their toilet clean, according to social media users. | Some residents have resorted to using stream and pond water to flush their toilets, while others have ventured out to sea to keep their toilet clean, according to social media users. |
| One woman said she had used water collected in the water butt to flush her toilets - while another said she had used water from the "goldfish pond". | One woman said she had used water collected in the water butt to flush her toilets - while another said she had used water from the "goldfish pond". |
| Community volunteers have been going door to door to deliver water to those in need, including Conservative county councillor for Colwyn, Cheryl Carlisle. | Community volunteers have been going door to door to deliver water to those in need, including Conservative county councillor for Colwyn, Cheryl Carlisle. |
| Ms Carlisle has been sourcing water from outside of Old Colwyn to help those in need and says the emergency response to keep the community safe by Welsh Water has been "woefully inadequate". | Ms Carlisle has been sourcing water from outside of Old Colwyn to help those in need and says the emergency response to keep the community safe by Welsh Water has been "woefully inadequate". |
| Speaking to Radio Wales Breakfast, she said: "We've had some heartbreaking stories, there are currently some nursing homes without water. It's very distressing for them all. | Speaking to Radio Wales Breakfast, she said: "We've had some heartbreaking stories, there are currently some nursing homes without water. It's very distressing for them all. |
| "I keep thinking of elderly people, if they are not on social media, they will be so bewildered by everything." | "I keep thinking of elderly people, if they are not on social media, they will be so bewildered by everything." |
| There are about 5,000 vulnerable members on the list with Welsh Water and water tankers are being used to supply water to hospitals and care homes. | There are about 5,000 vulnerable members on the list with Welsh Water and water tankers are being used to supply water to hospitals and care homes. |
| Two bottled water stations have been established for those who have lost water | Two bottled water stations have been established for those who have lost water |
| Welsh Water has apologised and said it recognises "the inconvenience being experienced by customers", but compensation will be paid to those affected. | Welsh Water has apologised and said it recognises "the inconvenience being experienced by customers", but compensation will be paid to those affected. |
| Eligible households will be paid £30 for every 12 hours their supplies have been affected - while business customers will be paid £75 for every 12 hours. | Eligible households will be paid £30 for every 12 hours their supplies have been affected - while business customers will be paid £75 for every 12 hours. |
| The company said two bottled water stations have been opened in Conwy, one in Park Eirias and another in Zip World, with a third planned and aims to deliver bottled water in some "key community locations". | The company said two bottled water stations have been opened in Conwy, one in Park Eirias and another in Zip World, with a third planned and aims to deliver bottled water in some "key community locations". |
| Bottled drinking water and static tanks are available on both sites for customers to bring their own containers to fill up with water for flushing - but the company asked customers to only take what they need. | Bottled drinking water and static tanks are available on both sites for customers to bring their own containers to fill up with water for flushing - but the company asked customers to only take what they need. |
| Large queues of cars were waiting to go on site at Zip World Conwy on Friday, with a queue snaking around half a mile down the road – showing the scale of how many people have been affected. | Large queues of cars were waiting to go on site at Zip World Conwy on Friday, with a queue snaking around half a mile down the road – showing the scale of how many people have been affected. |
| Track how your area is affected here, external | Track how your area is affected here, external |
| Welsh Water staff were opening people's car doors and putting in packs of large water battles before they set off | Welsh Water staff were opening people's car doors and putting in packs of large water battles before they set off |
| Jo Duffy from Llandudno drove five miles to get water as her water has been off since Thursday afternoon. | Jo Duffy from Llandudno drove five miles to get water as her water has been off since Thursday afternoon. |
| "We shouldn't have to come all the way over here," said Ms Duffy. | "We shouldn't have to come all the way over here," said Ms Duffy. |
| "We can't even flush the toilet," she said, adding that it has been "really very difficult" to cook anything. | "We can't even flush the toilet," she said, adding that it has been "really very difficult" to cook anything. |
| Gwrych Castle in Abergele said it was offering water for the most vulnerable, as their main water supply was reconnected on Friday afternoon. | Gwrych Castle in Abergele said it was offering water for the most vulnerable, as their main water supply was reconnected on Friday afternoon. |
| Jo Duffy is one of those without water and had to travel to collect water from a station | Jo Duffy is one of those without water and had to travel to collect water from a station |
| Water supply issues remain at hospital sites in Llandudno, Colwyn Bay and Bryn-y Neuadd but there has been no disruption to services, according to Betsi Cadwaladr University Health Board. | Water supply issues remain at hospital sites in Llandudno, Colwyn Bay and Bryn-y Neuadd but there has been no disruption to services, according to Betsi Cadwaladr University Health Board. |
| Imran Devji, interim chief operating officer at Besti Cadwaladr, said bottled water and temporary toilet facilities have been supplied to support staff with face-to-face appointments. | Imran Devji, interim chief operating officer at Besti Cadwaladr, said bottled water and temporary toilet facilities have been supplied to support staff with face-to-face appointments. |
| While people who need to be seen in person are being treated at alternative sites, including Colwyn Bay Hospital and Llandudno Hospital. | While people who need to be seen in person are being treated at alternative sites, including Colwyn Bay Hospital and Llandudno Hospital. |
| Drone footage shows the repair work continuing at the treatment plant on Friday afternoon | Drone footage shows the repair work continuing at the treatment plant on Friday afternoon |
| Several nurseries have been closed on Friday and a planned concert by the London Symphonic Rock Orchestra at Venue Cymru in Llandudno has also been postponed, according to their website. | Several nurseries have been closed on Friday and a planned concert by the London Symphonic Rock Orchestra at Venue Cymru in Llandudno has also been postponed, according to their website. |
| Despite the water issues that have affected the area, a home football game has been given the go ahead between Colwyn Bay FC and Buckley Town on Friday evening. | Despite the water issues that have affected the area, a home football game has been given the go ahead between Colwyn Bay FC and Buckley Town on Friday evening. |
| The incident is affecting supplies, external in Conwy, Dolgarrog, Eglwys Bach, Groesffordd, Gwytherin, Henryd, Llanbedr y Cennin, Llanddoged, Llanfair Talhaiarn, Llangernyw, Maenan, parts of Llanrwst, Llandudno, Llandudno Junction, Rhos on Sea, Colwyn Bay, Pandy Tudur, Pentrefelin, Rowen, Rhyd y foel, Tal y Bont, Tal y Cafn, Ty'n y Groes and Trofarth. | The incident is affecting supplies, external in Conwy, Dolgarrog, Eglwys Bach, Groesffordd, Gwytherin, Henryd, Llanbedr y Cennin, Llanddoged, Llanfair Talhaiarn, Llangernyw, Maenan, parts of Llanrwst, Llandudno, Llandudno Junction, Rhos on Sea, Colwyn Bay, Pandy Tudur, Pentrefelin, Rowen, Rhyd y foel, Tal y Bont, Tal y Cafn, Ty'n y Groes and Trofarth. |