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| More than 1,000 properties left without water | More than 1,000 properties left without water |
| (about 1 hour later) | |
| More than 1,000 properties in Medway have been left without water on Christmas Eve | More than 1,000 properties in Medway have been left without water on Christmas Eve |
| More than 1,000 properties in Medway have been left without water on Christmas Eve due to a burst water main. | More than 1,000 properties in Medway have been left without water on Christmas Eve due to a burst water main. |
| Southern Water said customers in the Strood area of Kent might be experiencing low water pressure or no water at all. | Southern Water said customers in the Strood area of Kent might be experiencing low water pressure or no water at all. |
| The firm said it had now carried out the necessary repair work and water is being pushed through the system, with water pressure improving. | The firm said it had now carried out the necessary repair work and water is being pushed through the system, with water pressure improving. |
| The outages began on Monday morning, and bottled water stations will remain open into Christmas Day. | The outages began on Monday morning, and bottled water stations will remain open into Christmas Day. |
| Southern Water has apologised to customers affected by the outage | Southern Water has apologised to customers affected by the outage |
| On Christmas Eve Medway Council announced Strood Sports Centre would be open from 09:30 GMT to midday on Christmas Day for residents without water to have showers, saying it owed staff "a huge thank you for giving up part of their Christmas Day". | |
| Stephanie Davidovitz, head of water networks at Southern Water, said: "We currently have four tankers which are also putting water into our network, which will again top the areas up. | Stephanie Davidovitz, head of water networks at Southern Water, said: "We currently have four tankers which are also putting water into our network, which will again top the areas up. |
| "We are continuing that work into this evening and we will not be stopping until all of our customers are back into supply. | "We are continuing that work into this evening and we will not be stopping until all of our customers are back into supply. |
| "I want to apologise to our customers, this is not a situation that I want any of our customers to be in, particularly on this day going into Christmas." | "I want to apologise to our customers, this is not a situation that I want any of our customers to be in, particularly on this day going into Christmas." |
| Southern Water said bottled water had been delivered to the majority of affected customers, although some did not receive a delivery. | Southern Water said bottled water had been delivered to the majority of affected customers, although some did not receive a delivery. |
| The water company said that was being investigated and customers who did not get a delivery were being prioritised. | The water company said that was being investigated and customers who did not get a delivery were being prioritised. |
| It said there was a bottled water station open at Keystone Medical Centre, Gun Lane, Rochester, which would be open until 22:00 and then reopen at 08:00 on Christmas Day. | It said there was a bottled water station open at Keystone Medical Centre, Gun Lane, Rochester, which would be open until 22:00 and then reopen at 08:00 on Christmas Day. |
| Helen Potts, from Strood, is among residents who had no water | Helen Potts, from Strood, is among residents who had no water |
| Strood resident Helen Potts said she had been told it could take two days for her water to return. | Strood resident Helen Potts said she had been told it could take two days for her water to return. |
| She said: "It's not very good for Christmas, is it? Not very good at all. | She said: "It's not very good for Christmas, is it? Not very good at all. |
| "We have bottled water, plenty of bottled water now, but you don't realise how many times you use your tap." | "We have bottled water, plenty of bottled water now, but you don't realise how many times you use your tap." |
| Medway Council leader Vince Maple said: "I'm urging Southern Water to put as much resource as they practically can into resolving the issue. | Medway Council leader Vince Maple said: "I'm urging Southern Water to put as much resource as they practically can into resolving the issue. |
| "They need to do more to make sure every household affected has a reasonable supply for Christmas. | "They need to do more to make sure every household affected has a reasonable supply for Christmas. |
| "The council's emergency planning team are working with Southern Water." | "The council's emergency planning team are working with Southern Water." |
| Southern Water said that regular updates were available on its website. | Southern Water said that regular updates were available on its website. |
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