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You can find the current article at its original source at https://www.theguardian.com/australia-news/2024/dec/24/bendigo-bank-outage-down-phone-app-digital-banking-services-down-christmas-eve
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| Frustration over Christmas Eve outage on Bendigo Bank app and digital banking services | Frustration over Christmas Eve outage on Bendigo Bank app and digital banking services |
| (32 minutes later) | |
| Osko payments also affected as bank says it is working to restore services ‘at a busy time of year for all’ | |
| Bendigo Bank’s phone app and e-banking services are down just one day before Christmas. | |
| The bank confirmed the problem on Tuesday morning, with Osko payments also impacted. | |
| “We are aware that our app and e-banking are currently unavailable,” the bank wrote on social media. “Our teams are working to restore service as soon as possible.” | “We are aware that our app and e-banking are currently unavailable,” the bank wrote on social media. “Our teams are working to restore service as soon as possible.” |
| Bendigo Bank said cards, ATMs, branch services and incoming payments were unaffected. | Bendigo Bank said cards, ATMs, branch services and incoming payments were unaffected. |
| “We appreciate your patience while we work to restore service and understand this is a busy time of year for all,” it said. | “We appreciate your patience while we work to restore service and understand this is a busy time of year for all,” it said. |
| The bank’s post to Facebook garnered more than 300 comments in roughly half an hour, with some claiming issues with online banking were a regular occurrence, happening multiple times in a month. | The bank’s post to Facebook garnered more than 300 comments in roughly half an hour, with some claiming issues with online banking were a regular occurrence, happening multiple times in a month. |
| “This is happening more and more with the Bendigo Bank app,” one user wrote. “I’ve banked with Bendigo for around 30 years and I’m seriously considering changing banks because I’ve been caught without app access so many times now.” | “This is happening more and more with the Bendigo Bank app,” one user wrote. “I’ve banked with Bendigo for around 30 years and I’m seriously considering changing banks because I’ve been caught without app access so many times now.” |
| One user wrote: “I am in a country town where they don’t have a [branch] so I am stuck.” Another said they were in the same situation: “If I don’t do the [trek] to town soon there won’t be a Christmas lunch in this house.” | |
| “This happens way too often,” another user wrote, with another person claiming they had trouble paying for fuel. | “This happens way too often,” another user wrote, with another person claiming they had trouble paying for fuel. |
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| Bendigo Bank said it would provide further updates on social media. |