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Morrisons IT glitch hits discount cards and raises fears for Christmas orders Morrisons offers discounts as IT glitch hits loyalty cards and click-and-collect
(about 2 hours later)
Shoppers voice anger at being unable to access loyalty prices and worry their festive deliveries may arrive late Cardholders offered 10% off entire shop, as shoppers fear for Christmas food and drink orders
Morrisons shoppers have been left unable to access loyalty card discounts, with some unsure whether their Christmas orders will arrive on time after the supermarket chain was hit by IT problems. Morrisons shoppers have been left unsure whether their Christmas orders will arrive on time after the supermarket chain was hit by IT problems, prompting the retailer to offer discounts.
The retailer apologised to customers for the “system issues” after many could not apply the lower More card prices at the till, adding that some click-and-collect orders had also been affected. The supermarket chain is giving loyalty card holders 10% off an entire shop on Monday and on Christmas Eve after a glitch hit the promotional scheme, and it discounted prices on some items for all shoppers.
“If More card prices are not registering, we will apply a 10% discount to the customer’s entire shop,” a Morrisons spokesperson said, adding that the discount would apply until stores closed on Christmas Eve, although some local restrictions would apply. The retailer apologised to customers for the “system issues” that meant many could not access the More card’s lower prices at the till, and said some click-and-collect orders had also been affected.
The Morrisons website appeared to be down on Monday morning, with error messages on some pages, including the login, but was running normally again by the afternoon. “If More card prices are not registering, we will apply a 10% discount to the customer’s entire shop,” a Morrisons spokesperson said, adding that the discount would apply until stores closed on Christmas Eve.
Some home delivery orders may arrive late “and we will be communicating directly with those customers affected”, the spokesperson added. Due to laws in Scotland, the discount will not be applied to alcohol but will otherwise stand for the rest of the shop.
Click-and-collect customers should wait for an email confirming their order is ready to collect before going to stores. Some home delivery orders may arrive late “and we will be communicating directly with those customers affected”, the spokesperson added. Click-and-collect customers should wait for an email confirming their order is ready to collect before going to stores.
The problems mean More card customers who have Fivers coupons, which customers get when they have saved up 5,000 points, can only redeem them in store where they must be entered manually by a shop assistant. The problems also meant More card customers who have Fivers coupons, which they get when they have saved up 5,000 points, could only redeem them in store where they must be entered manually by a shop assistant.
Shoppers voiced their anger on social media at the “chaos” in Morrisons, with some saying they had missed out on large discounts and others fearing they may have to cancel their Christmas dinners if their order does not arrive on time. The Morrisons website appeared to be down on Monday morning, with error messages on some pages, including the login, but it was running normally by the afternoon.
One user on X wrote: “Very frustrated that the More Card isn’t working this morning. NO Discounts on my shopping. Had to pay way more than expected!! Not happy at being rewarded for today’s missing discounts in points.” Shoppers voiced their anger on social media at the “chaos” in Morrisons, with some saying they had missed out on large discounts and others fearing they may have to cancel their Christmas dinners if their order did not arrive on time.
Another wrote: “I got an email saying there was an issue with my delivery so it would be late, and now I can’t even log in. I booked this slot months ago and [I’m] seriously concerned I’m going to be without food for Christmas!” One user on X wrote: “I got an email saying there was an issue with my delivery so it would be late, and now I can’t even log in. I booked this slot months ago and [I’m] seriously concerned I’m going to be without food for Christmas!”
Customers who have saved up their points all year to use on their Christmas shop will be “very disappointed at check out”, another user said.
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The supermarket said: “We sincerely apologise to our customers for this inconvenience.” Another user said customers who have saved up their points all year to use on their Christmas shop would be “very disappointed at checkout”.
Sue Davies, the head of food policy at the consumer group Which?, said: “Just days before Christmas, Morrisons’ customers will be understandably frustrated to find that they are unable to use their loyalty card discounts and that some online orders have been cancelled. The supermarket spokesperson said: “We sincerely apologise to our customers for this inconvenience.”
“Morrisons should work quickly to resolve these issues and ensure their customers receive their orders and are able to use loyalty discounts on their Christmas food shop.”