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You can find the current article at its original source at https://www.theguardian.com/business/2024/dec/23/morrisons-it-glitch-discount-cards-christmas-orders
The article has changed 4 times. There is an RSS feed of changes available.
| Version 0 | Version 1 |
|---|---|
| Morrisons IT glitch hits discount cards and raises fears for Christmas orders | Morrisons IT glitch hits discount cards and raises fears for Christmas orders |
| (about 2 hours later) | |
| Shoppers voice anger at being unable to access loyalty prices and worry their festive deliveries may arrive late | Shoppers voice anger at being unable to access loyalty prices and worry their festive deliveries may arrive late |
| Morrisons shoppers have been left unable to access loyalty card discounts, with some unsure whether their Christmas orders will arrive on time after the supermarket chain was hit by IT problems. | |
| The retailer apologised to customers for the “system issues” after many could not apply the lower More card prices at the till, adding that some click-and-collect orders had also been affected. | |
| “If More card prices are not registering, we will apply a 10% discount to the customer’s entire shop,” a Morrisons spokesperson said, adding that the discount would apply until stores close on Christmas Eve, although some local restrictions would apply. | |
| The Morrisons website appeared to be down on Monday morning, with error messages on some pages, including the login, but was running normally again by the afternoon. | |
| Some home delivery orders may arrive late “and we will be communicating directly with those customers affected”, the spokesperson added. | Some home delivery orders may arrive late “and we will be communicating directly with those customers affected”, the spokesperson added. |
| Click-and-collect customers should wait for an email confirming their order is ready to collect before going to stores. | Click-and-collect customers should wait for an email confirming their order is ready to collect before going to stores. |
| The problems mean More card customers who have Fivers coupons, which customers get when they have saved up 5,000 points, can only redeem them in store where they must be entered manually by a shop assistant. | |
| Shoppers voiced their anger on social media at the “chaos” in Morrisons, with some saying they had missed out on large discounts and others fearing they may have to cancel their Christmas dinners if their order does not arrive on time. | Shoppers voiced their anger on social media at the “chaos” in Morrisons, with some saying they had missed out on large discounts and others fearing they may have to cancel their Christmas dinners if their order does not arrive on time. |
| One user on X wrote: “Very frustrated that the More Card isn’t working this morning. NO Discounts on my shopping. Had to pay way more than expected!! Not happy at being rewarded for today’s missing discounts in points.” | One user on X wrote: “Very frustrated that the More Card isn’t working this morning. NO Discounts on my shopping. Had to pay way more than expected!! Not happy at being rewarded for today’s missing discounts in points.” |
| Another wrote: “I got an email saying there was an issue with my delivery so it would be late, and now I can’t even log in. I booked this slot months ago and [I’m] seriously concerned I’m going to be without food for Christmas!” | Another wrote: “I got an email saying there was an issue with my delivery so it would be late, and now I can’t even log in. I booked this slot months ago and [I’m] seriously concerned I’m going to be without food for Christmas!” |
| Customers who have saved up their points all year to use on their Christmas shop will be “very disappointed at check out”, another user said. | |
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| The supermarket said: “We sincerely apologise to our customers for this inconvenience.” | The supermarket said: “We sincerely apologise to our customers for this inconvenience.” |
| Sue Davies, the head of food policy at the consumer group Which?, said: “Just days before Christmas, Morrisons’ customers will be understandably frustrated to find that they are unable to use their loyalty card discounts and that some online orders have been cancelled. | |
| “Morrisons should work quickly to resolve these issues and ensure their customers receive their orders and are able to use loyalty discounts on their Christmas food shop.” |