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| Charity complaints body launched | Charity complaints body launched |
| (about 7 hours later) | |
| A new self-regulatory body has been launched in the UK to handle complaints about charities' fund-raising. | |
| Members of the public unhappy with a charity's money-raising activities will now be able to complain to the Funding Standards Board. | Members of the public unhappy with a charity's money-raising activities will now be able to complain to the Funding Standards Board. |
| The board will also give a "mark of reassurance" to charities which sign up to a code of practice, so donors know they operate in an honest and fair way. | |
| Shelter, Barnardos and the RSPCA are among 200 charities to have joined. | Shelter, Barnardos and the RSPCA are among 200 charities to have joined. |
| Charities volunteer to become members and must pledge to treat the public with respect and be fair and clear in how they raise funds. | Charities volunteer to become members and must pledge to treat the public with respect and be fair and clear in how they raise funds. |
| In return, their materials can carry a "tick" logo designed to reassure the public that they are safe to give to. | In return, their materials can carry a "tick" logo designed to reassure the public that they are safe to give to. |
| Anything that encourages high standards in fund-raising has got to be a good thing for both sides Jane Tomlinson, founder of Jane's Appeal | |
| Jon Scourse, chief executive of the board, said: "For the first time there is an independent body you can go to if you are unhappy about how a charity raises money. | Jon Scourse, chief executive of the board, said: "For the first time there is an independent body you can go to if you are unhappy about how a charity raises money. |
| "So the next time you put money in a tin, sponsor someone to run a marathon or receive a mails hot in the post, look for the tick, it's your mark of reassurance." | "So the next time you put money in a tin, sponsor someone to run a marathon or receive a mails hot in the post, look for the tick, it's your mark of reassurance." |
| Jane Tomlinson, campaigner for cancer and children's charities and founder of Jane's Appeal, said: "Anything that encourages high standards in fund-raising has got to be a good thing for both sides. | |
| "But it's the people and the causes for whom the charities strive that stand to win most." | "But it's the people and the causes for whom the charities strive that stand to win most." |
| Nearly 90% of people in the UK gave to charity last year, but only a fifth said they knew who to contact with a complaint, research commissioned by the Funding Standards Board suggests. | Nearly 90% of people in the UK gave to charity last year, but only a fifth said they knew who to contact with a complaint, research commissioned by the Funding Standards Board suggests. |
| In a poll of 1,000 people, the top reasons for making a complaint was if a charity continued to contact them after being asked not to or if a charity exaggerated or misled them. | In a poll of 1,000 people, the top reasons for making a complaint was if a charity continued to contact them after being asked not to or if a charity exaggerated or misled them. |