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| Version 4 | Version 5 |
|---|---|
| Nationwide payments back to normal after IT glitch caused delays | Nationwide payments back to normal after IT glitch caused delays |
| (about 2 months later) | |
| Nationwide Building Society says its payments to other building societies and banks are running normally again after delays on Friday. | Nationwide Building Society says its payments to other building societies and banks are running normally again after delays on Friday. |
| Customers of what is the UK's biggest building society reported a range of problems, including transferring money. | Customers of what is the UK's biggest building society reported a range of problems, including transferring money. |
| Nationwide says the IT issue has now been resolved but payment backlogs took a few hours to clear, resulting in delays into Friday afternoon. | Nationwide says the IT issue has now been resolved but payment backlogs took a few hours to clear, resulting in delays into Friday afternoon. |
| It said it was "very sorry for any inconvenience caused." | It said it was "very sorry for any inconvenience caused." |
| It later sent a text to customers saying "everything is back to normal". | It later sent a text to customers saying "everything is back to normal". |
| Nationwide said the problems had been caused by planned maintenance works overnight over-running, resulting in the firm's network being down for longer than expected. | Nationwide said the problems had been caused by planned maintenance works overnight over-running, resulting in the firm's network being down for longer than expected. |
| One customer told the BBC that he had been unable to make payments relating to his mortgage. | One customer told the BBC that he had been unable to make payments relating to his mortgage. |
| Richard Bagnall, from Cambridge, said he was attempting to transfer money to another building society in order redeem his mortgage today. | Richard Bagnall, from Cambridge, said he was attempting to transfer money to another building society in order redeem his mortgage today. |
| "It had to be today to avoid penalties," he said, adding that it was the final day of his mortgage's fixed interest rate. | "It had to be today to avoid penalties," he said, adding that it was the final day of his mortgage's fixed interest rate. |
| The website showed a "technical error" when he attempted the transfer - but did not suggest that the payment was in a queue, he said. | The website showed a "technical error" when he attempted the transfer - but did not suggest that the payment was in a queue, he said. |
| He ended up taking a cheque to the branch of Cambridge Building Society, where he has his mortgage - but they told him that might not clear until Monday. | He ended up taking a cheque to the branch of Cambridge Building Society, where he has his mortgage - but they told him that might not clear until Monday. |
| Responding to a post on X, formerly Twitter, from Nationwide acknowledging the issue, external, customers have reported a range of problems. | |
| One person said they had made transfers, with the money leaving their account but not entering the account it was sent to. | One person said they had made transfers, with the money leaving their account but not entering the account it was sent to. |
| Another person claimed to have had problems buying a train ticket. | Another person claimed to have had problems buying a train ticket. |
| Many people have criticised Nationwide, calling the incident "shocking" and "frustrating". | Many people have criticised Nationwide, calling the incident "shocking" and "frustrating". |
| Its card services were unaffected, and direct debits and standing orders worked normally. | Its card services were unaffected, and direct debits and standing orders worked normally. |
| The firm is currently trying to buy Virgin Money in a £2.9bn deal which would create the UK's second largest mortgage and savings group. | The firm is currently trying to buy Virgin Money in a £2.9bn deal which would create the UK's second largest mortgage and savings group. |
| Related Topics | Related Topics |
| UK banking | UK banking |
| Software | Software |
| Nationwide Building Society | Nationwide Building Society |
| Mortgages | Mortgages |
| Information technology | Information technology |