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Crisis website keeps city moving | |
(about 13 hours later) | |
By Emma Griffiths BBC News website, London The site provides general advice, and live emergency informationAs a report into lessons learned from the 7 July bombings is published, emergency planners have revamped the website aimed at keeping London moving in the event of another catastrophe. | |
The new-look website is a recognition by emergency planning body, London Resilience, of the internet's importance in providing information during a catastrophe. | |
In the scramble for information as events unfolded on 7 July 2005, there was a five-fold increase in visitors to the BBC News website. | |
Transport for London counted a six-fold increase to its website and there was a huge upsurge in visitors to the Metropolitan Police and London Ambulance sites. | Transport for London counted a six-fold increase to its website and there was a huge upsurge in visitors to the Metropolitan Police and London Ambulance sites. |
Meanwhile other methods of communication proved more troublesome; the phone network was jammed with people trying to find out if their families were all right. | |
As much of central London shut to traffic, electronic motorway signs could only flash the brief warning "London closed" - as messages have to be kept short for safety reasons. | As much of central London shut to traffic, electronic motorway signs could only flash the brief warning "London closed" - as messages have to be kept short for safety reasons. |
In this day and age, the internet is where people primarily get their information and it's important we keep in step with that demand Lorraine ShepherdLondon Resilience Bombing victims 'let down' | |
The Home Office report into lessons learned on 7 July 2005 pointed to the importance of "providing timely information to the public" to reassure and help people caught up in events. | |
"In an emergency, the rapid distribution of clear, accurate and actionable information to the public is essential," it said. | |
"There was a clear need on 7 July for regular updates as the situation developed so that the public could decide how and when to go home." | |
Now London Resilience hopes people will turn to its revamped website for information in any emergency - ranging from a terrorist attack, drought, flood or flu pandemic. | |
Lessons learned | Lessons learned |
In less fraught times, it aims to keep individuals and businesses in London up-to-date with the latest work done by the team, and advise them on how best to be prepared. | In less fraught times, it aims to keep individuals and businesses in London up-to-date with the latest work done by the team, and advise them on how best to be prepared. |
Current advice available includes preparing businesses for a flu pandemic, saving water to prevent the "real threat" of drought, protecting computers against hackers and viruses and staying safe when out at night in London. | |
But it is during an emergency that those behind the website expect it to prove most popular. | |
Lorraine Shepherd, acting director of the London Resilience team, said improving public information was one of the lessons that had come out of the 7 July bombings. | Lorraine Shepherd, acting director of the London Resilience team, said improving public information was one of the lessons that had come out of the 7 July bombings. |
They also needed to comply with a requirement within the Civil Contingency Act, which came into force last November, to provide "warning and information". | |
She told the BBC News website: "I think in this day and age, the internet is where people primarily get their information from and it's important we keep in step with that demand. " | She told the BBC News website: "I think in this day and age, the internet is where people primarily get their information from and it's important we keep in step with that demand. " |
"We hope that it will reassure Londoners that we are as prepared as we possibly can be in the face of a whole range of possible emergencies." | "We hope that it will reassure Londoners that we are as prepared as we possibly can be in the face of a whole range of possible emergencies." |
Communities Minister Phil Woolas added: "We want to encourage Londoners to make this website one of their favourites and to use it as a source of live information, both before and during an emergency." | Communities Minister Phil Woolas added: "We want to encourage Londoners to make this website one of their favourites and to use it as a source of live information, both before and during an emergency." |
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