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Financial reform: Will the plans work? Financial reform: Will the plans work?
(30 minutes later)
BBC Radio 4's Money Box Saturday, 11 July 2009 at 1204 BST On Radio 4 and OnlineBBC Radio 4's Money Box Saturday, 11 July 2009 at 1204 BST On Radio 4 and Online
The government has unveiled its plans for reforming financial services and much of it will not happen this side of an election - now less than a year away.The government has unveiled its plans for reforming financial services and much of it will not happen this side of an election - now less than a year away.
But buried in its White Paper are a number of changes designed specifically to help consumers.But buried in its White Paper are a number of changes designed specifically to help consumers.
They include the colour coding of products, a national money advice service and changes to the compensation scheme when banks go bust.They include the colour coding of products, a national money advice service and changes to the compensation scheme when banks go bust.
What will they mean and will they work?What will they mean and will they work?
We discuss the detail with Anthony Elliot of the charity Fair Banking and Angela Knight of the British Bankers' Association.We discuss the detail with Anthony Elliot of the charity Fair Banking and Angela Knight of the British Bankers' Association.
Further information: UK set to reform bank regulation Firms to reveal complaints data Key issues: Financial regulation External links and helplinesFurther information: UK set to reform bank regulation Firms to reveal complaints data Key issues: Financial regulation External links and helplines
Share scamsShare scams
Investors are under continual threat from so-called "boiler rooms"Investors are under continual threat from so-called "boiler rooms"
As investors struggle to get a good return in the current economic climate, there are fears that more people will fall victim to criminal gangs masquerading as stock brokers.As investors struggle to get a good return in the current economic climate, there are fears that more people will fall victim to criminal gangs masquerading as stock brokers.
It has been estimated that every year as many as 30,000 people are losing hundreds of millions of pounds between them.It has been estimated that every year as many as 30,000 people are losing hundreds of millions of pounds between them.
Bob Howard reports on what is being done to fight back.Bob Howard reports on what is being done to fight back.
Further information: Q&A: Boiler room scams External links and helplines Further information: href="/2/hi/programmes/moneybox/8145386.stm">Banks take action on share scams class="bodl" href="/2/hi/business/5202550.stm">Q&A: Boiler room scams External links and helplines
Mortgage arrearsMortgage arrears
Increasing numbers of people are falling behind with their paymentsIncreasing numbers of people are falling behind with their payments
More than 260,000 people were at least three months behind with their mortgage payments in May, according to the Council of Mortgage Lenders.More than 260,000 people were at least three months behind with their mortgage payments in May, according to the Council of Mortgage Lenders.
It has warned that the total number behind with payments could rise to more than 400,000 by the end of the year.It has warned that the total number behind with payments could rise to more than 400,000 by the end of the year.
There is concern that some lenders might see such people as a useful source of profit, charging them while they struggle with their debt.There is concern that some lenders might see such people as a useful source of profit, charging them while they struggle with their debt.
Consumer organisation Which? wants the regulator to make public the names of the worst offenders.Consumer organisation Which? wants the regulator to make public the names of the worst offenders.
We discuss the issues with Dominic Lindley of Which? and Sue Anderson of the Council of Mortgage Lenders.We discuss the issues with Dominic Lindley of Which? and Sue Anderson of the Council of Mortgage Lenders.
Have Your Say: Mortgage arrearsHave Your Say: Mortgage arrears
Further information: External links and helplinesFurther information: External links and helplines
First Plus loansFirst Plus loans
First Plus no longer offers new loans or advances to existing customersFirst Plus no longer offers new loans or advances to existing customers
Some customers of secured lender First Plus say the company has acted unfairly in not lowering rates when base rates have fallen so dramatically.Some customers of secured lender First Plus say the company has acted unfairly in not lowering rates when base rates have fallen so dramatically.
And a compliance expert says its contract terms give too much power to the company and are therefore unenforceable.And a compliance expert says its contract terms give too much power to the company and are therefore unenforceable.
The former market leader, which closed to new business last year, says its terms are fair and that it is doing nothing wrong.The former market leader, which closed to new business last year, says its terms are fair and that it is doing nothing wrong.
Samantha Washington investigates.Samantha Washington investigates.
Further information: External links and helplinesFurther information: External links and helplines
BBC Radio 4's Money Box will be broadcast on Saturday, 11 July at 1204 BST.BBC Radio 4's Money Box will be broadcast on Saturday, 11 July at 1204 BST.
The programme will be repeated on Sunday, 12 July at 2102 BST.The programme will be repeated on Sunday, 12 July at 2102 BST.