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| Version 1 | Version 2 |
|---|---|
| Luggage problems hit Terminal 5 | Luggage problems hit Terminal 5 |
| (about 1 hour later) | |
| Passengers at Heathrow Terminal 5 are facing disruption following problems with the baggage system. | Passengers at Heathrow Terminal 5 are facing disruption following problems with the baggage system. |
| BAA has suspended luggage check-in while the issue with the sorting system is fixed. | BAA has suspended luggage check-in while the issue with the sorting system is fixed. |
| A spokeswoman said: "We are working hard with British Airways to minimise any disruption to passengers and resume normal operations as soon as possible." | A spokeswoman said: "We are working hard with British Airways to minimise any disruption to passengers and resume normal operations as soon as possible." |
| British Airways said the fault was "very close" to being fixed and no flights had been cancelled. | British Airways said the fault was "very close" to being fixed and no flights had been cancelled. |
| A BA spokesman said: "We had a mechanical problem with the baggage system which has caused a number of people to experience difficulties in checking in with baggage. | A BA spokesman said: "We had a mechanical problem with the baggage system which has caused a number of people to experience difficulties in checking in with baggage. |
| "We haven't cancelled any flights, the flights have still gone on, but it has created a backlog of passengers who have been unable to check in their baggage. | "We haven't cancelled any flights, the flights have still gone on, but it has created a backlog of passengers who have been unable to check in their baggage. |
| "We are in discussions with BAA who own and run the baggage system and we are very close to getting it up and running again." | "We are in discussions with BAA who own and run the baggage system and we are very close to getting it up and running again." |
| But he added that he could not be sure how long the backlog would take to clear once the fault was fixed. | |
| Previous problems | |
| Barry Goldstone, who was due to fly to Denver with BA on Sunday afternoon, said it was "absolute chaos". | |
| "We've received very little information. Our flight was due to be at 1545 BST, but we weren't given any information by BA as to whether there are any back-up systems," he said. | |
| "They don't seem to have any continuity plan if anything goes wrong, and unfortunately they don't seem to have any consistency of information either." | "They don't seem to have any continuity plan if anything goes wrong, and unfortunately they don't seem to have any consistency of information either." |
| One baggage handler, who preferred to remain anonymous, said there was more than 1,000 pieces of luggage piled up and the number was rising. | |
| "It's absolute chaos," he said. | |
| "BAA have told our managers that the system is up and running but we haven't seen any evidence of this ourselves or heard anything official," he added. | |
| The terminal was hit with problems when it opened in March 2008, with flights cancelled and thousands of bags lost. | The terminal was hit with problems when it opened in March 2008, with flights cancelled and thousands of bags lost. |
| Are you at Heathrow Terminal 5? Do you know someone who has been held up at the airport? Let us know what is happening near you. | Are you at Heathrow Terminal 5? Do you know someone who has been held up at the airport? Let us know what is happening near you. |
| You can send your pictures and video to yourpics@bbc.co.uk or text them to +44 7725 100 100. If you have a large file you can upload here. | You can send your pictures and video to yourpics@bbc.co.uk or text them to +44 7725 100 100. If you have a large file you can upload here. |
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