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Opening for new city call centre Opening for new city call centre
(about 12 hours later)
First Minister Jack McConnell is set to perform the official opening of a new £20m call centre for mobile phone firm O2 in Glasgow. First Minister Jack McConnell has performed the official opening of a new £20m call centre for mobile phone firm O2 in Glasgow.
The company already employs about 1,000 staff at the centre, based in the Skypark business complex in Finnieston, near the Clydeside Expressway.The company already employs about 1,000 staff at the centre, based in the Skypark business complex in Finnieston, near the Clydeside Expressway.
O2 said it hoped the workforce would increase to 1,700 over the coming months.O2 said it hoped the workforce would increase to 1,700 over the coming months.
The centre is the company's first in Scotland and its fourth in the UK.The centre is the company's first in Scotland and its fourth in the UK.
A spokesman for O2 said: "We look forward to a long and lasting relationship with the city and Scotland.
'Major closures'
"Our objective to provide the best customer experience is further enhanced by our people in Glasgow, who deal with calls from our online customers from across the UK."
BBC Scotland's business correspondent Jamie McIvor said: "It is a major boost to the contact centre industry in Scotland - an industry which says reports of its death here are much exaggerated.
"Some companies have faced criticism for outsourcing call centres to India - and there have been some major closures - such as the Thomson Travel centre in Glasgow which shut just before Christmas.
"But according to the industry body the CCA the industry as a whole in Scotland has continued to grow."