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Nationwide online banking glitch Nationwide online problem fixed
(about 2 hours later)
Customers of Nationwide, the UK's biggest building society, have been unable to access their online accounts after a glitch hit the system. A technical glitch that left customers of the UK's biggest building society unable to access their online accounts has been fixed.
Nationwide said the problem, which was being investigated, had affected the system for most of Sunday, and followed routine maintenance work. Nationwide said the problem hit the system for most of Sunday, following routine maintenance.
"We are very sorry for the inconvenience caused to customers," a Nationwide spokesman said. Earlier in the day there was sporadic access to the system, before the site went down completely.
"We hope to have the service up and running as soon as possible." A Nationwide spokesman said: "We are very sorry for the inconvenience caused to customers."
The firm said it had called in extra staff to try to deal with the problem. The firm called in extra staff to try to deal with the problem which started after work to the site finished at 0300 BST on Sunday.
"At this stage we do not know what has caused the problem, which is preventing access to internet banking." More than one million of Nationwide's 15m members use its online banking service.
The problem started after routine maintenance finished at 0300 BST on Sunday.
Earlier in the day there was sporadic access to the system, before the system failed completely.
Nationwide has more than one million users of its online banking service out of a total of 15 million members.