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| Border Force ‘IT issue’ causes airport chaos across UK, as Home Office says problem resolved | Border Force ‘IT issue’ causes airport chaos across UK, as Home Office says problem resolved |
| (25 days later) | |
| The UK Border Force suffered technical issues with its e-gates on Friday, causing queues to build at entry points across the country as technicians rushed to restore services. The Home Office later said the problem was resolved. | The UK Border Force suffered technical issues with its e-gates on Friday, causing queues to build at entry points across the country as technicians rushed to restore services. The Home Office later said the problem was resolved. |
| On Friday, London Heathrow, Europe’s largest airport by passenger traffic, said in a Twitter post that there was a systems failure impacting Border Force e-gates. “This issue is impacting a number of ports of entry and is not an isolated issue at Heathrow. Our teams are working with Border Force to find a solution as quickly as possible,” the airport added. | On Friday, London Heathrow, Europe’s largest airport by passenger traffic, said in a Twitter post that there was a systems failure impacting Border Force e-gates. “This issue is impacting a number of ports of entry and is not an isolated issue at Heathrow. Our teams are working with Border Force to find a solution as quickly as possible,” the airport added. |
| Stansted, another of the UK capital’s six commercial airports, also told customers of a “national outage” impacting e-gates at immigration. Manchester and Edinburgh also reported problems, with outages resulting in sizable queues to enter the country. | Stansted, another of the UK capital’s six commercial airports, also told customers of a “national outage” impacting e-gates at immigration. Manchester and Edinburgh also reported problems, with outages resulting in sizable queues to enter the country. |
| Journalist and documentary-maker Louis Theroux was among those caught in the chaos. “Human logjam at Heathrow – apparently, all the e-gates at all the airports are down?,” he wrote on Twitter, sharing an image of a seemingly endless queue. | Journalist and documentary-maker Louis Theroux was among those caught in the chaos. “Human logjam at Heathrow – apparently, all the e-gates at all the airports are down?,” he wrote on Twitter, sharing an image of a seemingly endless queue. |
| Others reported that they were forced to stay on their plane after arriving at Heathrow due to the backlog of passengers trying to pass through border control. | Others reported that they were forced to stay on their plane after arriving at Heathrow due to the backlog of passengers trying to pass through border control. |
| Shortly before 3pm local time, a spokesperson for the Home Office said the issue had been resolved. “This afternoon, a technical issue affected e-gates at a number of ports. The issue was quickly identified and has now been resolved,” they stated, adding their apologies to those inconvenienced by the disruption. | Shortly before 3pm local time, a spokesperson for the Home Office said the issue had been resolved. “This afternoon, a technical issue affected e-gates at a number of ports. The issue was quickly identified and has now been resolved,” they stated, adding their apologies to those inconvenienced by the disruption. |
| If you like this story, share it with a friend! | If you like this story, share it with a friend! |
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