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| 'Keep boiling water' says company | 'Keep boiling water' says company |
| (10 minutes later) | |
| About 70,000 people in north Wales are being told to continue boiling their water after bacteria was found at a treatment works | About 70,000 people in north Wales are being told to continue boiling their water after bacteria was found at a treatment works |
| The advice was first issued on Tuesday in parts of Flintshire and Denbighshire and later extended to an area of Conwy. | The advice was first issued on Tuesday in parts of Flintshire and Denbighshire and later extended to an area of Conwy. |
| Welsh Water said it is still trying to find the cause of the bacteria found at the Alwen treatment works. It said it might also consider compensation. | Welsh Water said it is still trying to find the cause of the bacteria found at the Alwen treatment works. It said it might also consider compensation. |
| Customers are being advised to boil tap water for drinking and preparing food. | Customers are being advised to boil tap water for drinking and preparing food. |
| There is no evidence anyone has become ill as a result of drinking the water from the works on Denbigh Moors the company said. | There is no evidence anyone has become ill as a result of drinking the water from the works on Denbigh Moors the company said. |
| The incident is not being treated as a public health incident. | The incident is not being treated as a public health incident. |
| The bacteria- cloriform - was discovered on Tuesday night and an operation put into place immediately to inform people living in the areas affected to boil their water. | The bacteria- cloriform - was discovered on Tuesday night and an operation put into place immediately to inform people living in the areas affected to boil their water. |
| We apologise for the inconvenience caused to our customers and assure them that we are doing all we can to resolve this issue as quickly as possibl Peter Perry, Welsh Water | We apologise for the inconvenience caused to our customers and assure them that we are doing all we can to resolve this issue as quickly as possibl Peter Perry, Welsh Water |
| Welsh Water is providing regular updates on the situation. | Welsh Water is providing regular updates on the situation. |
| In the latest, issued on Thursday morning, operations director Peter Perry said: "We had vans out yesterday loud-hailing the boil water message across the area affected, concentrating firstly in the most densely populated towns and villages, until 8.30 last night. | In the latest, issued on Thursday morning, operations director Peter Perry said: "We had vans out yesterday loud-hailing the boil water message across the area affected, concentrating firstly in the most densely populated towns and villages, until 8.30 last night. |
| "We started loud-hailing again this morning at 7.30am and will continue again until 8.30pm tonight." | "We started loud-hailing again this morning at 7.30am and will continue again until 8.30pm tonight." |
| He said 500 advisory posters had been delivered to supermarkets and libraries and information packs had also been delivered to schools, so that pupils could take the message home with them. | He said 500 advisory posters had been delivered to supermarkets and libraries and information packs had also been delivered to schools, so that pupils could take the message home with them. |
| Mr Perry said customers who are unsure as to whether the boil notice affects them they can call our 24 hour helpline or consult Welsh Water's website. | Mr Perry said customers who are unsure as to whether the boil notice affects them they can call our 24 hour helpline or consult Welsh Water's website. |
| The National Public Health Service for Wales (NPHSW) is maintaining close surveillance of the population affected to monitor for any illness. | The National Public Health Service for Wales (NPHSW) is maintaining close surveillance of the population affected to monitor for any illness. |
| Future contamination | Future contamination |
| Mr Perry continued: "We know that this situation is inconvenient to our customers and compensation is something that we will be considering, however, at this stage of the operation we are concentrating on making sure that everyone affected knows about the boil water message, and trying to locate the source of the bacterial problem." | Mr Perry continued: "We know that this situation is inconvenient to our customers and compensation is something that we will be considering, however, at this stage of the operation we are concentrating on making sure that everyone affected knows about the boil water message, and trying to locate the source of the bacterial problem." |
| He apologised for the inconvenience caused and wanted to assure customers the company was doing all it could to resolve the issue "as quickly as possible, so that the boil water notice can be removed". | He apologised for the inconvenience caused and wanted to assure customers the company was doing all it could to resolve the issue "as quickly as possible, so that the boil water notice can be removed". |
| On Wednesday Delyn AM Sandy Mewies asked an urgent question in the Welsh assembly, calling for "assurances that action will be taken to prevent future contamination". | On Wednesday Delyn AM Sandy Mewies asked an urgent question in the Welsh assembly, calling for "assurances that action will be taken to prevent future contamination". |
| This is the updated list issued by Welsh Water of towns and villages affected by the advice: | This is the updated list issued by Welsh Water of towns and villages affected by the advice: |
| Afonwen, Babell, Bagillt, Bodfari, Betws Gwerfyl Goch, Bryn Eglwys, Brynford, Bryn y Baal, Buckley, Bylchau, Cadole, Caerwys, Carmel, Cefn Meiriadog, Cilcain, Clawddnewydd, Clocaenog, Connah's Quay (partial), Corwen, Cyffylliog, Cynwyd, | |
| Denbigh, Derwen, Derwydd, Efenechtyd, Eryrys, Ewloe, Flint, Ffynnongroyw, Glyndyfrdwy, Graigfechan, Greenfield, Gronant, Gwernaffield, Gwernymynydd, Gwespyr, Gwyddelwern, Halkyn, Hawarden, Henllan, Holywell, | Denbigh, Derwen, Derwydd, Efenechtyd, Eryrys, Ewloe, Flint, Ffynnongroyw, Glyndyfrdwy, Graigfechan, Greenfield, Gronant, Gwernaffield, Gwernymynydd, Gwespyr, Gwyddelwern, Halkyn, Hawarden, Henllan, Holywell, |
| Lixwm, Llanarmon-yn-Ial, Llanasa, Llanbedr Dyffryn Clwyd, Llandegla, Llandrillo, Llandyrnog, Llanefydd, Llanelidan, Llanfair Dyffryn Clwyd, Llanfair TH, Llanferres, Llanfihangel Glyn Myrfyr, Llanfwrog, Llangwyfan, Llanrhaeadr, Llansannan, | Lixwm, Llanarmon-yn-Ial, Llanasa, Llanbedr Dyffryn Clwyd, Llandegla, Llandrillo, Llandyrnog, Llanefydd, Llanelidan, Llanfair Dyffryn Clwyd, Llanfair TH, Llanferres, Llanfihangel Glyn Myrfyr, Llanfwrog, Llangwyfan, Llanrhaeadr, Llansannan, |
| Melin-y-wig, Mold Town, Mostyn, Mynydd Isa, Nannerch, Nantyglyn, Nercwys, Northop, Oakenholt, Pantymwyn, Pentrecelyn, Pentrellyncymmer, Penyffordd, Peniel, Pentre Halkyn, Prion, Pwllglas, Rhes-y-cae, Rhosesmor, Rhydymwyn, Ruthin, Saron, Sychdyn, Talacre, Trelawnyd, Whitford, Ysceifiog. |