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| Version 1 | Version 2 |
|---|---|
| Further blow to call centre jobs | Further blow to call centre jobs |
| (10 minutes later) | |
| Thomas Cook has announced plans to reduce staff numbers at its Larbert call centre, near Falkirk. | Thomas Cook has announced plans to reduce staff numbers at its Larbert call centre, near Falkirk. |
| The travel firm said a new telephone system was being implemented that would enable its stores to deal with some calls previously dealt with at Larbert. | The travel firm said a new telephone system was being implemented that would enable its stores to deal with some calls previously dealt with at Larbert. |
| The announcement is the second blow in a week for the town's call centre staff after TSC, based nearby, said 300 jobs were at risk. | |
| The latest news will affect 59 workers on temporary contracts. | The latest news will affect 59 workers on temporary contracts. |
| A statutory 90-day consultation with staff is currently under way. | A statutory 90-day consultation with staff is currently under way. |
| A spokesman for Thomas Cook said those workers whose contracts were due to come to an end between now and the first week of June would be lost. | A spokesman for Thomas Cook said those workers whose contracts were due to come to an end between now and the first week of June would be lost. |
| He added that the changes were not likely to affect staff on permanent contracts. | He added that the changes were not likely to affect staff on permanent contracts. |
| In a statement the company said: "Thomas Cook can confirm that it has proposed that, as a result of a new telephony system being rolled out from April 2009, it would begin rerouting calls to its Thomas Cook Direct, Thomas Cook TV and Flights Direct Sales Centre numbers to a network of 135 of its retail stores. | In a statement the company said: "Thomas Cook can confirm that it has proposed that, as a result of a new telephony system being rolled out from April 2009, it would begin rerouting calls to its Thomas Cook Direct, Thomas Cook TV and Flights Direct Sales Centre numbers to a network of 135 of its retail stores. |
| "Our primary objective has been to make recommendations that would impact least on our people. | "Our primary objective has been to make recommendations that would impact least on our people. |
| "The proposals are subject to 90 days consultation but, should they go ahead, we do not expect to lose any permanent sales centre employees from the company." | "The proposals are subject to 90 days consultation but, should they go ahead, we do not expect to lose any permanent sales centre employees from the company." |
| The Larbert call centre currently employs just over 400 people. | The Larbert call centre currently employs just over 400 people. |