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British Airways CEO Alex Cruz steps down amid ‘worst crisis faced in industry’ British Airways CEO Alex Cruz steps down amid ‘worst crisis faced in industry’
(32 minutes later)
British Airways Chief Executive Alex Cruz has stepped down from his role as head of the airline with immediate effect. British Airways Chief Executive Alex Cruz has stepped down from his role at the head of the airline with immediate effect.
International Airlines Group (IAG) head Luis Gallego cited “the worst crisis faced in our industry” as the reason for Cruz’s departure, as the airline industry faces an unprecedented crisis wrought by the coronavirus pandemic. International Airlines Group (IAG) head Luis Gallego cited “the worst crisis faced in our industry” as the reason for Cruz’s departure, as the airline industry faces the unprecedented crisis wrought by the coronavirus pandemic.
DETAILS TO FOLLOW “We’re navigating the worst crisis faced in our industry and I’m confident these internal promotions will ensure IAG is well placed to emerge in a strong position,” IAG Chief Executive Luis Gallego said of the leadership shake up.
Gallego praised Cruz for working “tirelessly to modernise the airline... through a particularly demanding period,” including by securing numerous restructuring agreements with “the vast majority of employees.” 
Cruz oversaw changes, including ‘buy on board’, which replaced complimentary in-flight catering in the economy section of short-haul flights. 
He also faced off against cabin crew and pilots in industrial action which overshadowed the airline’s centenary celebrations. 
He was also at the reins during the catastrophic IT failure in 2017 which saw thousands of passengers temporarily stranded, as well as the major data breach at the company in 2018.
IAG is the Anglo-Spanish umbrella corporation formed via the merger of British Airways and Iberia in January 2011, and includes the likes of Vueling and Aer Lingus. 
Meanwhile, Sean Doyle, the former Aer Lingus chief executive, will now step up and assume the role of British Airways CEO according to a statement from IAG. Cruz will stay on as a non-executive chairman at the airline.
So far this year, British Airways has announced plans to cut some 12,000 jobs from an overall workforce of 42,000 as a direct result of the coronavirus pandemic.
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