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Hundreds of jobs at call centre | Hundreds of jobs at call centre |
(10 minutes later) | |
A total of 900 new jobs are to be created in Northern Ireland by the call centre company, Gem. | A total of 900 new jobs are to be created in Northern Ireland by the call centre company, Gem. |
Gem, which currently employs 1,000 people, will fill the new posts by 2012. | Gem, which currently employs 1,000 people, will fill the new posts by 2012. |
It has three sites - Lanyon Place and East Bridge Street in Belfast and at Claremont International Business Centre in Londonderry. | It has three sites - Lanyon Place and East Bridge Street in Belfast and at Claremont International Business Centre in Londonderry. |
But the additional jobs, aided by a £5.5m contribution from Invest NI, are to be created in other locations. | But the additional jobs, aided by a £5.5m contribution from Invest NI, are to be created in other locations. |
The new posts will include customer service agents, sales agents, technical support and managerial positions. The company said it would generate £14m annually in salaries. | |
Managing director Philip Cassidy said the additional staff would handle accounts from within the financial services, technology and retail sectors. | |
He said the company expected to secure new business from the Republic of Ireland. | |
"Gem has proved to be a home grown success and we intend to continue to build on that," he said. | |
"We also plan to maximise opportunities within the 'euro zone' which is why we have been extensively targeting the Republic." | |
Gem currently works with the local universities to target graduates as part of its recruitment programme. |