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| Version 2 | Version 3 |
|---|---|
| Google users hit by mail blackout | Google users hit by mail blackout |
| (10 minutes later) | |
| Business and consumer users of Google's popular e-mail service were hit by an blackout on Tuesday. | Business and consumer users of Google's popular e-mail service were hit by an blackout on Tuesday. |
| The service went offline at 0930 GMT and began to return for many users after four hours, one of the longest downtimes ever suffered by Google. | The service went offline at 0930 GMT and began to return for many users after four hours, one of the longest downtimes ever suffered by Google. |
| More than 113 million people use Google mail worldwide, according to comScore. | More than 113 million people use Google mail worldwide, according to comScore. |
| Google said it apologised for the inconvenience the e-mail blackout had caused its users. | Google said it apologised for the inconvenience the e-mail blackout had caused its users. |
| "We know how important GMail is to our users so we take this very seriously," it added. | "We know how important GMail is to our users so we take this very seriously," it added. |
| According to comScore, Google has the world's third most popular web mail service behind Hotmail with 283 million users and Yahoo with 274 million e-mail users. | According to comScore, Google has the world's third most popular web mail service behind Hotmail with 283 million users and Yahoo with 274 million e-mail users. |
| Professional suite | Professional suite |
| More than a million business around the world use Google's professional suite of applications, including e-mail. Google itself relies on the service and press spokespeople for the firm were unable to e-mail journalists with statements regarding the problem. | More than a million business around the world use Google's professional suite of applications, including e-mail. Google itself relies on the service and press spokespeople for the firm were unable to e-mail journalists with statements regarding the problem. |
| Professional users are covered by a service level agreement that promises to be 99.9% operational in any calendar month. | Professional users are covered by a service level agreement that promises to be 99.9% operational in any calendar month. |
| The "premier edition" of the Apps service costs $50 (£34) per user for a year. | The "premier edition" of the Apps service costs $50 (£34) per user for a year. |
| According to Google, its e-mail service suffered an average of 10 to 15 minutes of downtime per month in 2008. | According to Google, its e-mail service suffered an average of 10 to 15 minutes of downtime per month in 2008. |
| The last outage of note was in August 2008 when users were unable to use Google Mail for "a couple of hours". | The last outage of note was in August 2008 when users were unable to use Google Mail for "a couple of hours". |
| After the incident Todd Jackson, product manager for Google Mail, said in a blog post: "We're conducting a full review of what went wrong and moving quickly to update our internal systems and procedures accordingly." | After the incident Todd Jackson, product manager for Google Mail, said in a blog post: "We're conducting a full review of what went wrong and moving quickly to update our internal systems and procedures accordingly." |
| On its support page for Google Mail, the firm said "A number of users have had difficulty accessing GMail today. | |
| "The majority are now able to access their e-mail accounts again and we're hoping to have service restored for the remainder very soon." | "The majority are now able to access their e-mail accounts again and we're hoping to have service restored for the remainder very soon." |