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| Heathrow luggage backlog revealed | Heathrow luggage backlog revealed |
| (10 minutes later) | |
| Hundreds of items of unclaimed luggage are piled up at Heathrow Airport due to faulty equipment and fog at Christmas, British Airways (BA) has said. | Hundreds of items of unclaimed luggage are piled up at Heathrow Airport due to faulty equipment and fog at Christmas, British Airways (BA) has said. |
| Up to 1,000 pieces of baggage at Terminal One can be seen by travellers but are not accessible to the public. | Up to 1,000 pieces of baggage at Terminal One can be seen by travellers but are not accessible to the public. |
| BA said problems with the baggage belt at Terminal Four and cancellations caused by fog had caused the backlog. | BA said problems with the baggage belt at Terminal Four and cancellations caused by fog had caused the backlog. |
| A spokesman said about half the bags belonged to its customers, and staff were working to return the luggage. | A spokesman said about half the bags belonged to its customers, and staff were working to return the luggage. |
| Awaiting collection | Awaiting collection |
| Hundreds of Heathrow flights were cancelled and delayed in the week before Christmas due to the fog. | Hundreds of Heathrow flights were cancelled and delayed in the week before Christmas due to the fog. |
| At the height of the chaos, thousands of passengers were forced to wait for news of flights in temporary marquees outside Heathrow in freezing temperatures. | At the height of the chaos, thousands of passengers were forced to wait for news of flights in temporary marquees outside Heathrow in freezing temperatures. |
| BA said bags belonging to passengers from a number of airlines were awaiting collection by customers or courier companies. | BA said bags belonging to passengers from a number of airlines were awaiting collection by customers or courier companies. |
| A statement said: "We apologise to those customers who have travelled without their bags over the Christmas and New Year holiday period. | A statement said: "We apologise to those customers who have travelled without their bags over the Christmas and New Year holiday period. |
| "Delays have been experienced as a result of a series of impacts on the baggage operations at Heathrow following a combination of events largely beyond our control." | "Delays have been experienced as a result of a series of impacts on the baggage operations at Heathrow following a combination of events largely beyond our control." |
| It added that luggage belonging to its passengers would be sent out to passengers' homes in the next three days. | It added that luggage belonging to its passengers would be sent out to passengers' homes in the next three days. |
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